Senior Client Operations Leader — Relocation Included

Apply now!; Fargo (ND); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match up to 6%

Paid time off

Job summary

Arvato is seeking a Senior Client Operations Manager to act as the on-site senior leader for the Fargo, ND site, owning warehouse operations and client relationship management. The role requires building and coaching a high-performing team, managing P&L, and delivering against SLAs while maintaining safety and compliance.

You will serve as the primary client contact, develop trusted relationships, and drive continuous improvement across operations, finance, IT, and the client to meet evolving

Qualifications

• B.A. or B.S. degree or equivalent work experience.
• Minimum seven years of Operational or Account Management experience, with at least two years in a senior or lead role.
• Proven leadership capabilities with the ability to interact easily with individuals at all levels and functions, both within and outside the organization.
• Must be able to work in a demanding, problem-solving-oriented environment.
• Must be assertive, analytical, and able to establish priorities.
• Knowledge of technology, data center, or high-value electronics logistics environments preferred.
• Customer Service Management/Account Management experience working in a Supply Chain environment.
• Must possess the ability to function in a high-pressure, fast-moving environment.
• Advanced Excel skills.

Responsibilities

• Lead, develop, and retain a high-performing onsite team — including Client Services Representatives and site operations staff. Own hiring, onboarding, performance management, and coaching. Build a team culture defined by accountability, continuous improvement, and pride in execution.
• Serve as the primary point of contact and escalation for the client. Build deep, trusted relationships at all levels of the client organization. Anticipate client needs, communicate proactively, and ensure that Arvato is always a step ahead of expectations.
• Own full P&L accountability for the account. Monitor financial performance, manage costs against budget, identify margin improvement opportunities, and prepare cost estimates and proposals for all change requests. Track P&L impact of all operational changes.
• Drive day-to-day operational performance against SLAs. Monitor activity, manage scheduling, review SOWs and weekly scorecards, and own all operational reporting, including on-time delivery, volumes, invoicing, and volume forecasting.
• Lead all business review preparation and execution (MBR/QBR). Report periodically on account performance, trends, and outlook to the client and internal leadership. Own all action logs and drive follow-through to closure.
• Identify and drive process improvement independently. Coordinate special projects with internal departments and external vendors. Solve problems at the source — don't elevate what can be resolved onsite.
• Maintain alignment with key internal stakeholders across functions. Act as the connective tissue between operations, finance, IT, and the client — ensuring nothing falls through the gaps.
• Uphold all safety, compliance, and 5S standards onsite. Model the behaviors expected of the team and ensure a safe, clean, and goal-oriented work environment.

Skills

Leadership

Client relationship management

Analytical skills

Communication

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Advanced Excel

SAP

Job description

Arvato is seeking a Senior Client Operations Manager to act as the on-site senior leader for the Fargo, ND site, owning warehouse operations and client relationship management. The role requires building and coaching a high-performing team, managing P&L, and delivering against SLAs while maintaining safety and compliance.

You will serve as the primary client contact, develop trusted relationships, and drive continuous improvement across operations, finance, IT, and the client to meet evolving