Senior Onsite Inventory Solutions Specialist

MSC Industrial Supply Co.; New Jersey; On-site; USD 31,000 - 41,000; Full time

Job summary

MSC Industrial Supply Co. is seeking a Sr. Solutions Service Specialist to deliver on-site service for MSC's inventory management solutions, including VMI, vending, Onsite, and storeroom programs.

You will support product replenishment, maintenance, Lean 6S, and customer engagement, while partnering with sales to drive retention and growth. Strong communication and technical solution knowledge are essential.

Qualifications

• 2+ years in customer service or inventory roles with customer engagement.
• (This line is a concise descriptor.)
• High School Diploma or equivalent required.
• Knowledge of technical customer solutions.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent time management and organizational skills.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint solutions, including VMI, vending, Onsite solution, and storeroom programs at service accounts.
• Perform product put-away, order management, and inventory optimization.
• Utilize SAP, AS400, ASI, Vending Portal, Salesforce, and Tableau.
• Communicate with customer personnel to resolve issues and promote retention.
• Promote MSC loyalty through CARE program and identify cost-saving opportunities.
• Log daily activities in Salesforce and maintain 6S standards across equipment.
• Drive product expansion through spot buys and collaboration with account teams.

Skills

Customer Service

Telesales

Outside Sales

Storeroom

Inventory Mgmt

Communication

Problem Solving

Microsoft Office

Time Management

MSC Solutions

Education

High School Diploma

Tools

SAP

AS400

ASI

Vending Portal

Salesforce

Tableau

Job description

MSC Industrial Supply Co. is seeking a Sr. Solutions Service Specialist to deliver on-site service for MSC's inventory management solutions, including VMI, vending, Onsite, and storeroom programs.

You will support product replenishment, maintenance, Lean 6S, and customer engagement, while partnering with sales to drive retention and growth. Strong communication and technical solution knowledge are essential.