Senior Onsite Imaging & Rack/Stack Lead (Northern VA)

ePlus Technology, inc.; Sterling (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

ePlus Technology, inc. seeks a Sr. Configuration Center Technician to lead onsite Imaging, Kitting, Rack/Stack, and Device Staging for multi-customer projects at the Sterling, VA facility. You will drive on-site operations, ensure timely, within-budget deliveries, and maintain 100% accuracy across configurations.

You will train technicians, develop step-by-step procedures, and coordinate with Project Management and Warehouse teams to meet goals while following established standards and processes.

Qualifications

• High school diploma or equivalent with 5–7 years of relevant experience.
• Bachelor's degree in a technical field preferred, with 5+ years of hands-on IT experience.
• Strong customer service skills, with the ability to interact professionally and effectively with customers by phone and in person.
• Excellent verbal and written communication skills and a professional demeanor.
• Ability to provide day-to-day leadership and guidance to technicians and configuration associates within the Configuration Center.
• Strong critical-thinking and problem-solving skills, with the ability to quickly assess issues and identify effective solutions.

Responsibilities

• Lead onsite Imaging Services, Kitting Services, Rack/Stack, Asset Tagging, and Device Staging for multi-customer projects.
• Ensure configurations are delivered on time, within budget, and with 100% accuracy.
• Collaborate with Project Management and Warehouse teams to meet goals.
• Develop and maintain configuration procedures for accuracy and consistency.
• Work within a ticketing system to perform tasks, and serve customers to ePlus standards.
• Train and lead Associates and Technicians in troubleshooting and remediation.

Skills

Imaging services

Kitting services

Rack/Stack operations

Asset tagging

Device staging

On-site coordination

Education

High school diploma or equivalent

Bachelor’s degree in a technical field

Tools

SCCM

Microsoft Intune

AutoPilot

Symantec Ghost

CLI/GUI network config

Job description

ePlus Technology, inc. seeks a Sr. Configuration Center Technician to lead onsite Imaging, Kitting, Rack/Stack, and Device Staging for multi-customer projects at the Sterling, VA facility. You will drive on-site operations, ensure timely, within-budget deliveries, and maintain 100% accuracy across configurations.

You will train technicians, develop step-by-step procedures, and coordinate with Project Management and Warehouse teams to meet goals while following established standards and processes.