Senior Onsite Guest Experience Manager

Park Hyatt Los Cabos at Cabo del Sol; Oceanside, Northern (CA, KY); Hybrid; USD 70,000 - 82,000; Full time

Benefits offered by this job

Complimentary hotel room nights

Discounted room rates for colleagues

Bereavement and jury duty pay

Vacation, sick, and new child leave

Medical, dental and vision insurance

401K with employer match

Stock Purchase Plan

Complimentary employee meals

Job summary

The Seabird Resort in Oceanside, CA is seeking an Assistant Guest Experience Manager to lead guest experiences and recovery efforts on site. You will collaborate with teams to exceed guest expectations, handling proactive communications for top-tier requests before arrival and ensuring a seamless, memorable stay.

Ideal candidates bring strong leadership, superior communication, and a background in hotel guest services, with supervisory experience and availability across shifts.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and understanding of guest services.
• Self-driven and proactive mindset.
• Ability to learn hotel software systems.
• Ability to analyze guest data analytics.
• Capable of performing under high stress while maintaining engagement.
• Hotel/Resort experience; supervisory/managerial background.
• Open availability for weekdays/weekends/holidays.

Responsibilities

• Lead the guest recovery process to maintain high satisfaction.
• Proactively communicate with top-tier guest requests prior to arrival.
• Support guest experiences and drive a proactive resort approach.
• May assist with Rooms Operations responsibilities as needed.

Skills

Guest services

Verbal & written comms

Leadership

Open availability

Software systems

Guest data analytics

Job description

The Seabird Resort in Oceanside, CA is seeking an Assistant Guest Experience Manager to lead guest experiences and recovery efforts on site. You will collaborate with teams to exceed guest expectations, handling proactive communications for top-tier requests before arrival and ensuring a seamless, memorable stay.

Ideal candidates bring strong leadership, superior communication, and a background in hotel guest services, with supervisory experience and availability across shifts.