Assistant Guest Experience Manager

Hyatt Hotels Corporation; Oceanside, Northern (CA, KY); Hybrid; USD 70,000 - 82,000; Full time

Benefits offered by this job

Complimentary hotel room nights

Discounted room rates for colleagues

Bereavement and jury duty pay

Vacation, sick, and new child leave

Medical, dental and vision insurance

401K with employer match

Stock Purchase Plan

Complimentary employee meals

Job summary

The Seabird Resort in Oceanside, CA is seeking an Assistant Guest Experience Manager to lead guest experiences and recovery efforts on site. You will collaborate with teams to exceed guest expectations, handling proactive communications for top-tier requests before arrival and ensuring a seamless, memorable stay.

Ideal candidates bring strong leadership, superior communication, and a background in hotel guest services, with supervisory experience and availability across shifts.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and understanding of guest services.
• Self-driven and proactive mindset.
• Ability to learn hotel software systems.
• Ability to analyze guest data analytics.
• Capable of performing under high stress while maintaining engagement.
• Hotel/Resort experience; supervisory/managerial background.
• Open availability for weekdays/weekends/holidays.

Responsibilities

• Lead the guest recovery process to maintain high satisfaction.
• Proactively communicate with top-tier guest requests prior to arrival.
• Support guest experiences and drive a proactive resort approach.
• May assist with Rooms Operations responsibilities as needed.

Skills

Guest services

Verbal & written comms

Leadership

Open availability

Software systems

Guest data analytics

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

70,304.00 Hourly US Dollar (USD) pay basis

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Assistant Guest Experience Manager possess strong leadership, communication and relationship skills. This person is expected to support the guest experiences, and ensure the resorts approach is proactive in nature in efforts to exceed our guest expectations prior to departure. This role will lead the guest recovery process, as well as implementing a proactive communication with top tier guest requests prior to arrival. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. The Assistant Guest Experience Manager may have responsibilities within the Rooms Operation. This position requires knowledge of hotel services, local events and venues, and transportation options. *This role is fully on site*

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

The salary range for this position is $70,304.00.00 - $81,900.00. This is the pay range for this position that The Seabird Resort reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Hyatt has a very competitive benefit package for colleagues, which may include:

• 12 Complimentary hotel room nights at Hyatt hotels world-wide
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
• Bereavement and jury duty pay
• Vacation, sick, and new child leave
• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,
• Retirement Savings Plan option (401K) with employer match
• Employee Stock Purchase Plan
• Complimentary employee meals
• And so much more!

Qualifications

Qualification:

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and thorough understanding of guest services.
• Self-driven, as well as self-starter.
• Ability to learn and master software systems.
• Skilled at analyzing guest data analytics.
• Work well in a consistent high stress, and pressure environment while maintaining a high level of customer engagement.
• Hotel/ Resort experience.
• Supervisory/managerial experience.
• Open availability required to work weekdays/weekends, holidays, mornings, mid-days, afternoons, evenings.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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