Senior Onsite Client Operations Leader - Logistics & P&L

Bertelsmann-Jobs; Red Oak (TX); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401(k) with company match

Paid Time Off & holidays

Flexible Spending Accounts

Employee Assistance Program

Tuition reimbursement & scholarships

Job summary

Arvato in Lancaster, Texas is seeking a Senior Client Operations Manager to serve as the on-site leader for our site, overseeing warehouse operations and client relationship management. You will build and develop a high-performing team and maintain strong client trust while driving operational excellence.

Responsibilities include P&L accountability, cost management, SLAs, and ongoing process improvements. You will collaborate with finance, IT, and operations to ensure safe, compliant, and

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum seven years of Operational or Account Management experience, with at least two years in a senior or lead role.
• Proven leadership capabilities with the ability to interact easily with individuals at all levels and functions, both within and outside the organization.
• Must be able to work in a demanding, problem-solving-oriented environment.
• Must be assertive, analytical, and able to establish priorities.
• Knowledge of technology, data center, or high-value electronics logistics environments preferred.
• Customer Service Management/Account Management experience working in a Supply Chain environment.
• Must possess the ability to function in a high-pressure, fast-moving environment.
• Advanced Excel skills.
• Good working knowledge of SAP preferred.
• Strong analytical skills.

Responsibilities

• Lead, develop, and retain a high-performing onsite team — including Client Services Representatives and site operations staff. Own hiring, onboarding, performance management, and coaching.
• Serve as the primary point of contact and escalation for the client. Build deep, trusted relationships at all levels of the client organization.
• Own full P&L accountability for the account. Monitor financial performance, manage costs against budget, identify margin improvement opportunities, and prepare cost estimates and proposals for all change requests.
• Drive day-to-day operational performance against SLAs. Monitor activity, manage scheduling, review SOWs and weekly scorecards, and own all operational reporting, including on-time delivery, volumes, invoicing, and volume forecasting.
• Lead all business review preparation and execution (MBR/QBR). Report periodically on account performance, trends, and outlook to the client and internal leadership. Own all action logs and drive follow-through to closure.
• Identify and drive process improvement independently. Coordinate special projects with internal departments and external vendors. Solve problems at the source — don't escape what can be resolved onsite.
• Maintain alignment with key internal stakeholders across functions. Act as the connective tissue between operations, finance, IT, and the client — ensuring nothing falls through the gaps.
• Uphold all safety, compliance, and 5S standards onsite. Model the behaviors expected of the team and ensure a safe, clean, and goal-oriented work environment.

Skills

Leadership

Client relationships

Strategic thinking

Analytical skills

Problem solving

Communication

Education

B.A. or B.S. degree

Tools

SAP

Excel

Job description

Arvato in Lancaster, Texas is seeking a Senior Client Operations Manager to serve as the on-site leader for our site, overseeing warehouse operations and client relationship management. You will build and develop a high-performing team and maintain strong client trust while driving operational excellence.

Responsibilities include P&L accountability, cost management, SLAs, and ongoing process improvements. You will collaborate with finance, IT, and operations to ensure safe, compliant, and