Senior Onsite CCaaS Telephony Engineer (Five9)

Themesoft Inc; Frederick (MD); In loco; USD 96.000 - 138.000; Part-time

Descrizione del lavoro

Themesoft Inc is seeking an onsite Telephony Contact Center Engineer in Frederick, Maryland for a contract role lasting 6-12+ months. The senior engineer will lead design, build, integration and deployments of CCaaS solutions (Five9) to transform the enterprise telephony landscape.

You'll align with IT leadership and the Program Director, translate business outcomes into scalable technical solutions, and produce documentation and operational readiness for reliable support.

Competenze

• Bachelor’s degree in computer science, Engineering, Information Systems, or a related technical field.
• Five9 CCaaS platform experience preferred.
• Experience designing and implementing IVR, call routing, and integration patterns.

Mansioni

• Lead design, build, integration, and deployment of CCaaS telephony solutions.
• Translate business needs into scalable, resilient IVR, routing, and automation.
• Create documentation and ensure operational readiness for reliable support.

Conoscenze

Five9 Platform Configuration

IVR Design & Routing

API Integrations

Formazione

Bachelor’s degree

Descrizione del lavoro

Themesoft Inc is seeking an onsite Telephony Contact Center Engineer in Frederick, Maryland for a contract role lasting 6-12+ months. The senior engineer will lead design, build, integration and deployments of CCaaS solutions (Five9) to transform the enterprise telephony landscape.

You'll align with IT leadership and the Program Director, translate business outcomes into scalable technical solutions, and produce documentation and operational readiness for reliable support.