Senior Oncology Care Coordination Lead

Novellis Health; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Free uniforms

Health insurance

Paid time off

Parental leave

Vision insurance

Job summary

Novellis Health in New York is seeking a Lead Patient Care Coordinator to oversee daily front-office operations and care coordination in the Oncology department. You will manage scheduling, patient registration, and communications, while guiding a team of Patient Care Coordinators to deliver patient-centered service.

The role requires strong organization, calm leadership under pressure, and excellence in HIPAA-compliant processes.

Qualifications

• 3+ years of medical office experience, preferably in oncology or a hospital-based department.
• Lead, supervise or train staff in a clinical setting.
• Bilingual in Russian or Spanish preferred.
• Proficiency in Microsoft Office; experience with EHR systems (Aria/Practice Fusion) preferred.
• Strong organizational and customer service skills.

Responsibilities

• Lead and train the Patient Care Coordinator team.
• Assign daily tasks, balance workloads, ensure coverage.
• Train onboarding on scheduling, registration, and EHR workflows.
• Provide real-time guidance and support staff through complex patient situations.
• Monitor performance for accuracy and timeliness; share feedback with management.
• Oversee registration, scheduling, and patient communications.
• Ensure HIPAA compliance and records handling.

Skills

Lead/supervisor experience

Bilingual Russian/Spanish

Organizational skills

Communication skills

Teamwork

Customer service

Education

High school diploma or equivalent

Tools

Aria EHR

Practice Fusion

Job description

Novellis Health in New York is seeking a Lead Patient Care Coordinator to oversee daily front-office operations and care coordination in the Oncology department. You will manage scheduling, patient registration, and communications, while guiding a team of Patient Care Coordinators to deliver patient-centered service.

The role requires strong organization, calm leadership under pressure, and excellence in HIPAA-compliant processes.