Senior Onboarding Program Manager - Shipping Growth

Amazon; Nashville (TN); On-site; USD 104,000 - 155,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Shipping is hiring a Sr. Program Manager to own the end-to-end onboarding experience for shippers joining our network in the US.

You will partner with Product, Tech, and Operations to drive frictionless sign-up to first package induction, scale processes for growth, and deliver measurable improvements in time-to-launch and conversion across multiple teams. You will analyze onboarding data, identify bottlenecks, build business cases, and serve as the go-to escalation point for onboarding

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• 2+ years of driving process improvements experience.
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools.
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions.

Responsibilities

• Relentlessly advocate for shippers and strive to simplify and improve their onboarding experience.
• Serve as a subject matter expert on US onboarding processes and a key point of contact for escalations during the onboarding journey.
• Identify short- and long-term improvements to our customer acquisition and onboarding workflow; build business cases to invest in scalable solutions.
• Work closely with operations teams on process improvements that enhance the shipper onboarding experience.
• Support and drive process improvement workstreams to improve lead-to-launch conversion rate and time-to-launch across the pipeline.
• Partner with Product/Tech teams to define requirements for long-term tech improvements that reduce onboarding friction.
• Drive program objectives — operationalize launch plans by ensuring stakeholders are aligned to program details and business requirements, manage implementation activities across a large group of stakeholders, and develop and execute launch plans for new products and processes.
• Help scale services, tools, and processes that enable the business' growth in volume, complexity, and geographic reach while maintaining a high bar for the customer experience.
• Develop clear and thorough program/process launch announcements for impacted internal and external stakeholders, including program announcements, FAQs, and program resource guides.
• Travel up to 20% of the time.

Skills

Program management

Data-driven

Cross-functional

Education

MBA or Master's degree

Job description

Amazon Shipping is hiring a Sr. Program Manager to own the end-to-end onboarding experience for shippers joining our network in the US.

You will partner with Product, Tech, and Operations to drive frictionless sign-up to first package induction, scale processes for growth, and deliver measurable improvements in time-to-launch and conversion across multiple teams. You will analyze onboarding data, identify bottlenecks, build business cases, and serve as the go-to escalation point for onboarding