Senior Onboarding Consultant

MedStar Health; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in social media management seeks a Senior Onboarding Consultant to join their Professional Services team in the US. This role involves managing onboarding experiences, collaborating with stakeholders, and ensuring customer success through tailored support. Ideal candidates will bring a tech-savvy approach, strong communication skills, and proven experience in client relations. Comprehensive benefits and opportunities for professional growth are offered.

Benefits

Health insurance

Flexible paid time off

Wellness initiatives

Professional development

Commitment to diversity and inclusion

Qualifications

• At least 3 years of experience in onboarding, account management, or client relations in tech.
• Experience in delivering product training via web conferences is essential.
• Mentoring experience is a plus.

Responsibilities

• Manage tailored onboarding experiences to help customers achieve their business goals.
• Support customers through onboarding via video calls and email.
• Coordinate onboarding projects with multiple stakeholders.

Skills

Project Management

Client Relations

Communication

Organizational Skills

Social Media Knowledge

Job description

Description

Sprout Social is seeking a Senior Onboarding Consultant to join the Professional Services team, based in North America.

Why join Sprout's Sales & Success team?

Joining our team offers a chance to accelerate your career in social media management. Work alongside industry experts and major brands like DoorDash, General Mills, Trello, Make-a-Wish Foundation, Edelman, and Blue Cross Blue Shield. We support your career growth and help you follow your desired path.

What you'll do

• Manage tailored onboarding experiences to help customers achieve their business goals
• Support customers through onboarding via video calls and email, ensuring excellent service
• Coordinate onboarding projects with multiple stakeholders
• Meet and exceed quantitative and qualitative goals

What you'll bring

We're looking for a motivated, tech-savvy individual with at least 3 years of experience in onboarding, account management, or client relations in tech. Experience in delivering product training via web conferences and knowledge of social media platforms are essential. Project management skills are also required.

Preferred qualifications include the ability to align customer goals with our solutions, understanding advanced social media strategies, and strong organizational and communication skills. Mentoring experience is a plus.

How you'll grow

Initial months focus on training and certification, progressing to managing a customer portfolio, impacting product adoption, and expanding your influence within the company.

Our Benefits Program

We offer comprehensive benefits including health insurance, flexible paid time off, wellness initiatives, professional development, and a commitment to diversity and inclusion. Our remote work policy varies by location, with specific pay zones and salary ranges provided.

Sprout Social is an Equal Opportunity Employer committed to diversity and inclusion. We provide accommodations during the hiring process upon request.

For more details, see our Equal Opportunity Employment Poster and Sprout Social's Affirmative Action Statement.

We participate in the E-Verify program where required by law.

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