Senior Onboarding Consultant

Sprout Social, Inc.; United States; Remote; USD 57,000 - 88,000; Full time

Job summary

Join a leading company in social media management as a Senior Onboarding Consultant, where you will design and implement personalized onboarding experiences for customers. Utilize your expertise in customer relations and project management to ensure customer success with Sprout's innovative tools. Take your career to the next level with ample growth opportunities and competitive compensation. We welcome a diverse range of applicants, valuing inclusivity in our hiring process.

Benefits

Flexible Paid Time Off

Insurance Options

Total Rewards Package

Career Development Opportunities

401k Plan with Matching

Qualifications

• 3+ years in onboarding/account management in tech.
• Experience with engaging product education via web conferences.
• In-depth knowledge of social media platforms.

Responsibilities

• Manage tailored onboarding experiences for customers.
• Support customers through video calls and email.
• Meet and exceed project goals related to onboarding.

Skills

Customer Experience

Project Management

Communication Skills

Social Media Knowledge

Education

Bachelor's Degree

Job description

Join to apply for the Senior Onboarding Consultant role at Sprout Social, Inc.

Join to apply for the Senior Onboarding Consultant role at Sprout Social, Inc.

We know experience is built in a number of ways. Even if your background doesn’t match the exact requirements, we encourage you to apply and share any relevant skills in a cover letter. Sprout welcomes all candidates to apply, including those who identify as BIPOC, women and underrepresented genders in tech, LGBTQIA+, parents, veterans, persons with disabilities and people of all faiths.

Senior Onboarding Consultant

Description

Sprout Social is looking to hire a Senior Onboarding Consultant on the Professional Services team, to be based in North America.

Why join Sprout’s Sales & Success team?

Joining the Professional Services team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world including DoorDash, General Mills, Trello, Make-a-wish Foundation, Edelman, and Blue Cross Blue Shield. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.

What You’ll Do

• Manage customers’ tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals
• Proactively support and assist customers throughout their onboarding process, leveraging multiple communication methods like video calls and email, with an unwavering commitment to delivering an excellent customer experience
• Manage ongoing onboarding projects with deliverables that are shared with multiple stakeholders
• Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers
  
  

What You’ll Bring

Sprout Social is looking for a highly driven, enthusiastic and tech-savvy Senior Onboarding Consultant to onboard and train new and existing customers. You will be the first point of contact with our new customers and pride yourself on being organized, detail-oriented, and empathetic while providing a stellar customer experience.

The minimum qualifications for this role include:

• 3+ years of experience in an onboarding/account management/client relationship role in the technology industry
• Experience delivering customized and engaging product education sessions via web conference software with a focus on adoption of the tool, helping customers to solve problems that aren’t always straightforward (or the equivalent professional experience in adult education)
• In-depth knowledge of social media platforms and a general understanding of the social media industry
• Project management experience
  
  

Preferred qualifications for this role include:

• Able to identify and align a customer’s goals and objectives with Sprout’s value, capabilities, and solution
• Understanding sophisticated use cases for social media strategy, such as influencer marketing and customer care
• Superior organizational skills
• Excellent and confident communication skills, both written and verbal
• Experience mentoring/training new team members
  
  

How You’ll Grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s 3-week new hire training & onboarding program remotely through pre-recorded webinars. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Pass your Sprout certification
• Pass your mock call certifications with your mentor and your manager
• Shadow Customer Success Manager and Onboarding Customer Success Managers’ calls to learn success strategies and positioning
  
  

Within 3 months, you’ll start hitting your stride by:

• Complete the new hire mentor program, showing successful command of the Sprout product and how to drive customers towards success with the tools
• Work up to full funnel of about 50 customers
• Have a marked impact on product adoption levels for customers that you engage with
  
  

Within 6 months, you’ll be making a clear impact through:

• Meet agreed-upon goals and targets relating to activity levels, product adoption
• Begin to expand customer type in terms of size, industry, location etc.
  
  

Within 12 months, you’ll make this role your own by:

• Continue to meet and exceed goals and targets relating to daily activity and product adoption, in addition to positively influencing customer retention
• Obtain (solicited and unsolicited) peer and customer feedback
  
  

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for asp
• iring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
  
  

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are:

• Zone 1 (New York, California, Washington): $63,272 (min), $79,100 (mid), $87,010 (max) USD annually
• Zone 2 (All other US states): $57,500 (min), $71,900(mid), $79,090 (max) USD annually
  
  

OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped.

The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at [e-mail]. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

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About Sprout

Sprout Social is a global leader in social media management and analytics software. Sprout’s intuitive platform offers comprehensive social media management solutions, including publishing and engagement functionality, customer care, influencer marketing, advocacy, and AI-powered business intelligence to more than 30,000 brands. Founded in 2010, Sprout has a hybrid team located across the globe. Sprout Social has been recognized as a Glassdoor Best Places to Work, PEOPLE Companies that Care, Great Place to Work Best Workplace for Parents and more.

Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Software Development

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