Senior On-Site Service Specialist / Mail Processing Specialist

MDA Edge; Portland (ME); On-site; USD 60,000 - 80,000; Full time

Job summary

Join an established industry player as a Senior On-Site Service Specialist, where you will provide essential operational support in a dynamic office environment. This role involves managing high-volume duplicating and mailing tasks, ensuring equipment functionality, and delivering outstanding customer service. You will thrive in this fast-paced position, utilizing your organizational skills to handle multiple tasks efficiently. Enjoy the opportunity to work in a supportive team, where your contributions will enhance operational efficiency and customer satisfaction. If you are ready to take on a rewarding challenge, this full-time position is perfect for you.

Qualifications

• 1-2 years of related experience or equivalent required.
• Familiarity with hospitality services preferred.

Responsibilities

• Operate high-volume copying and mailing equipment.
• Maintain and troubleshoot copier equipment.
• Provide reception and hospitality services.

Skills

Customer Service

Organizational Skills

Technical Equipment Operation

Mathematical Skills

Filing Skills

Education

High School Diploma or GED

Tools

PC and Office Equipment

High-Volume Copying Equipment

Job description

Senior On-Site Service Specialist / Mail Processing Specialist

Be among the first 25 applicants. This range is provided by MDA Edge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $20.00/hr

Job Summary:

• Responsible for providing operational support in areas such as high-volume duplicating, production, sorting, mailing, hospitality, and equipment maintenance.
• Ensure functionality of copiers, perform basic troubleshooting, and manage office supplies and mail logistics.
• Requires strong customer service skills and the ability to handle multiple tasks efficiently under tight deadlines.
• Familiarity with hospitality services in office/hotel environments is preferred.
• May require extensive standing and lifting up to 50 lbs, with assistance available for heavier items.

Key Requirements:

• High school diploma, GED, and 1-2 years of related experience or equivalent.
• Some copy-related job experience is preferred.
• Valid driver’s license and auto insurance may be required.

Knowledge, Skills, and Abilities:

• Excellent customer service skills.
• Proficiency with PC and office equipment.
• Strong organizational and prioritization skills.
• Mathematical, filing, and technical equipment operation skills.

Working Conditions:

• Office environment with adequate lighting and ventilation.
• Physical activities may include long standing, walking, bending, reaching, lifting up to 50-55 lbs., and moving equipment.
• May involve walking between buildings and performing light maintenance or setup tasks.

Key Responsibilities:

• Operate high-volume copying, mailing, and bindery equipment; perform related tasks.
• Maintain and troubleshoot copier equipment; perform basic repairs and setup.
• Provide reception and hospitality services as needed.
• Support building functions such as meeting setups and light maintenance.
• Record keeping, supply distribution, and job charge calculations.
• Respond to service calls and perform document scanning or imaging.
• Deliver completed jobs and maintain cleanliness of work areas.
• Perform shipping, receiving, and occasional building moves or light maintenance.
• Use various office and bindery equipment, including scales and shrink-wrap machines.
• Perform filing, archiving, and data entry tasks.

Additional Details:

• Senior level position with full-time employment in IT Services and Consulting industries.
• May require overtime, night/weekend work, and emergency response.