[Hiring] Case Processing Manager @Ergomed

Ergomed; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Case Processing Manager to lead a dynamic team in ICSR management. This remote position offers the opportunity to work collaboratively with clients and contribute to the success of projects in pharmacovigilance. The ideal candidate will have a strong background in life sciences and proven leadership skills. Join a supportive and inclusive environment that prioritizes employee growth and well-being while making a positive impact on patients' lives. This role is perfect for someone passionate about healthcare and dedicated to quality and integrity in their work.

Benefits

Internal training and career development opportunities

Focus on personal and professional growth

Friendly, supportive work environment

Opportunities to collaborate with colleagues worldwide

Qualifications

• Life science graduate or healthcare-related qualification required.
• Strong experience in pharmacovigilance, ideally in a CRO environment.

Responsibilities

• Lead the team for ICSR management and oversee workflow processes.
• Maintain effective cooperation with clients in ICSR Management activities.
• Manage assigned ICSR staff and create project-specific KPIs.

Skills

Pharmacovigilance

Team Leadership

Communication Skills

Organizational Skills

Time Management

Delegation Skills

Technical Skills

Education

Life Science Degree

Pharmacy Qualification

Nursing Qualification

Job description

May 06, 2025 - Ergomed is hiring a remote Case Processing Manager. Location: Europe.

Company Description

We are PrimeVigilance (part of Ergomed Group), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America, and Asia, covering services within Medical Information, Pharmacovigilance, Regulatory Affairs, and Quality Assurance.

PrimeVigilance provides first-class support to our pharmaceutical and biotechnology partners, maintaining long-lasting relationships and becoming a global leader in its field. We cover all therapy areas, including medical devices.

We invest in our staff by providing excellent training and development opportunities. We value employee experience, well-being, and mental health, recognizing that a healthy work-life balance is critical for employee satisfaction and high-quality client service.

Join us on this exciting journey to make a positive impact on patients' lives.

Job Description

1. Lead the team responsible for ICSR management for a selected project or group of projects as Team Leader.
2. Ensure adequate task distribution for assigned projects and oversee workflow processes.
3. Maintain effective cooperation with clients in the area of ICSR Management.
4. Contribute to achieving company goals and objectives.
5. Work under the supervision of the ICSR Operational Lead.
6. Support other activities undertaken by the project team on behalf of the client and the company.
7. Manage assigned ICSR staff.
8. Create and maintain project-specific KPIs for contracted ICSR activities, including optimizing procedures, training, and other actions to increase team efficiency.
9. Propose process changes to the ICSR Operational Lead.
10. Manage ICSR deviations with support from the ICSR Operational Lead.
11. Review trackers and timesheet data to ensure accuracy.
12. Participate in ICSR processing and second QC of cases.
13. Support other departments as instructed by the ICSR Operational Lead.

Qualifications

• Life science graduate, pharmacy, nursing, or other healthcare-related qualification or experience in pharmacovigilance.
• Strong previous PV experience, ideally in a CRO environment.
• Previous experience in a Line Management position.
• Excellent written and verbal communication skills.
• Strong organizational skills, including attention to detail and multitasking.
• Delegation skills.
• Effective planning and time management.
• Technical skills.
• Teamwork abilities.
• Fluent English (spoken and written).

Additional Information

Why PrimeVigilance?

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all backgrounds, genders, and ages can contribute and grow.

We believe in a human-first approach to collaboration, as our people are our greatest strength in improving lives.

We offer:

• Internal training and career development opportunities.
• A strong focus on personal and professional growth.
• A friendly, supportive work environment.
• The opportunity to work with colleagues worldwide, with English as the company language.

Our core values are:

• Quality
• Integrity & Trust
• Drive & Passion
• Agility & Responsiveness
• Belonging
• Collaborative Partnerships

We look forward to receiving your application.