Senior On-Site IT Support Technician (Contract)

TEKsystems; Mount Crawford (VA); On-site; USD 39,000 - 44,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid Time Off

On-site amenities

Job summary

TEKsystems in Mount Crawford, VA is seeking a Senior On-Site Support Technician for a part-time, contract engagement. You will ensure proper computer operation and resolve escalated end-user requests within SLAs with hands-on desktop support.

The role requires strong Windows/server experience, ITIL familiarity, and ability to lead a 1–2 technician team, with excellent communication and documentation skills. On-site, fully in-office with occasional deployments.

Qualifications

• Experience supporting desktop and server OS environments.
• Proven ability to resolve end-user incidents within SLAs.
• Strong documentation practices and communication skills.

Responsibilities

• Evaluate resolutions and analyze trends to prevent repeats.
• Assist in software releases and hardware procurement tasks.
• Provide Level I support during high volume periods.
• Escalate issues as needed and communicate progress clearly.
• Perform hands-on fixes at the desktop level and document outcomes.

Skills

Hardware knowledge

Windows OS

Office/SAP support

Diagnostic tools

ITIL

Communication

Interpersonal skills

Documentation

English fluent

Tools

Active Directory

Ghost

Altiris

PowerShell

ALTools

Job description

TEKsystems in Mount Crawford, VA is seeking a Senior On-Site Support Technician for a part-time, contract engagement. You will ensure proper computer operation and resolve escalated end-user requests within SLAs with hands-on desktop support.

The role requires strong Windows/server experience, ITIL familiarity, and ability to lead a 1–2 technician team, with excellent communication and documentation skills. On-site, fully in-office with occasional deployments.