Senior Office Support Specialist

Montgomery County PA; Norristown (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Job summary

Montgomery County Office of Children & Youth in Norristown seeks a clerical support person for the solicitors. Responsibilities include screening walk-ins, handling phone contacts, and typing case investigation reports and court documents.

The role requires independent judgment, strong keyboarding skills, and the ability to work with minimal supervision in a fast-paced office. Pennsylvania residency is required, with mandated background checks.

Qualifications

• Six months as an Office Support Person 3 or equivalent experience.
• One year of keyboarding experience with high school completion; or six months of keyboarding with a post‑high school business curriculum.
• Must meet agency background checks and Pennsylvania residency requirements.

Responsibilities

• Screen and route walk-ins and phone contacts; relay messages as needed.
• Type and word process case investigation reports and agency documents.
• Proofread to ensure grammar, completeness and accuracy.
• Document services via the Automated Child Welfare Information System.
• Provide general office support including faxing and copying.
• Follow agency policies and office procedures.

Skills

Independent judgment

Public interaction

Office demeanor

Work prioritization

Attention to detail

Education

High school diploma

Tools

Switchboard

Fax machine

Personal computer

Job description

Montgomery County Office of Children & Youth in Norristown seeks a clerical support person for the solicitors. Responsibilities include screening walk-ins, handling phone contacts, and typing case investigation reports and court documents.

The role requires independent judgment, strong keyboarding skills, and the ability to work with minimal supervision in a fast-paced office. Pennsylvania residency is required, with mandated background checks.