Senior Office Specialist

City of Santa Fe Springs

Albemarle (NC)

On-site

USD 34,000 - 41,000

Full time

10 days ago

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Benefits offered by this job

Health insurance (medical)

Dental coverage

Vision insurance

401(k) retirement plan

Paid holidays

Paid time off

Job summary

Stanly County Health Department seeks a detail-oriented receptionist and administrative support specialist. The role involves greeting the public, answering inquiries, scheduling medical appointments, and assisting with client registration.

You will process records, support billing, and ensure accurate files while handling sensitive information with discretion. The position requires HS diploma with business coursework or equivalent experience, and strong knowledge of HIPAA rules.

Qualifications

High school graduation with business courses or equivalent experience.
Strong customer service and communication skills.
Ability to handle confidential information per HIPAA.

Responsibilities

Schedule medical appointments and register clients.
Answer phones and greet the public with tact and courtesy.
Process records, maintain files, and assist with billing.
Support with income eligibility determination and fees.
Protect patient confidentiality in all tasks.

Skills

Customer service

Multi-tasking

Scheduling software

Phone etiquette

HIPAA confidentiality

Grammar and proofreading

Accounting basics

Laws and regulations

Data entry

Education

High school diploma + business courses

Job description

Job Description

This position performs a variety of reception, administrative support, records processing, and document production using standard office technology. Work includes greeting the public and answering questions and providing customer service, typing or data entry work, creating and maintaining accurate files, logs and records. The employee is expected to have a good understanding of the Health Department and County and its services to respond to inquiries, including some technical knowledge about departmental or County policies and procedures. Customer service duties require tact and courtesy particularly when encountering sensitive or confidential matters, such medical records. Work has some variety in daily assignments or work activities. Work typically follows established procedures; precedent-setting situations are referred to others. Specific oral and/or written instructions are available to apply to most work situations. Work includes the use of modern office technology, including word processing, spreadsheets, and other software applications. This position performs a variety of office tasks and is assigned the Health Department central clinic area. This position assists with scheduling appointments, determining income eligibility and fees for services rendered, as well as registering clients that present for services. Starting pay $37,238 or DOQ

Job Description

Examples of Job Duties

Scheduling appointments for medical patients
Work with patients using tack and courtesy in person or over the phone
Performing reminder calls for upcoming appointments
Communicating with a variety of health care professionals, including providers, nurses, lab staff, etc
Handling paper and electronic files
Assisting with billing and insurance claims
Resolving scheduling conflicts
Resolve questions
Takes accurate and concise messages according to Health Department protocols
Accurately enters patient information in the computer/scheduling program
Correctly cancels and reschedules appointments as needed and documents in the patient chart
Maintains patient confidentiality
Directs urgent calls to nursing staff
Checks out patient at end of visit answering any patient questions including simple billing questions
Collecting co-payments from patients and entering information into an electronic billing system

The above is not an all-inclusive list of job duties

Knowledge, Skills, And Abilities

Excellent customer service skills
Ability to handle multiple priorities simultaneously
Ability to learn scheduling software
Ability to answer phones and schedule medical appointments
Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1966 (HIPAA)
Significant knowledge of office or work unit procedures, methods and practices.
Significant knowledge of and ability to use correct grammar, vocabulary, spelling and office terminology to compose and/or proofread correspondence, reports and other materials.
Significant knowledge of accounting procedures, mathematics and their application in the work environment.
Ability to learn and independently apply laws and departmental rules and regulations covering programs and services.
Ability to review and process information to determine conclusions, actions or compliance with applicable laws, rules or regulations.
Ability to apply a variety of work-related formulas or mathematical calculations.
Ability to record, compile, summarize and perform basic analysis of data.
Ability to independently work with people with courtesy and tact in performing public contact duties that may be sensitive in nature.

Qualifications

Graduation from high school supplemented by business courses and some administrative support and/or office technology experience; or an equivalent combination of education and experience.

STANLY COUNTY BENEFITS (Full-time Employees)

Employees accrue sick and vacation time each paycheck.
Stanly County observes twelve (12) holidays. New Year’s Day, Martin Luther King Jr. Birthday, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving (Thursday and Friday), Christmas (3 days).
Employees receive one (1) personal day per year.

Insurance Benefits

Stanly County provides health & vision insurance with Blue Cross and Blue Shield of North Carolina. Our plan is a PPO, 80/20, with a $1000 deductible. Teledoc is offered through our insurance for a $10 co-pay per visit. Primary care visit is a $40 co-payment. Specialist is $50 co-pay. One free eye exam per year. The insurance coverage is FREE to full-time employees.
Dental Coverage is with Guardian dental insurance and is FREE to full-time employees.
Other volunteer insurance benefits include: Flexible Spending Program, Life Insurance, Cancer, Accident, and Disability policies.
Stanly County offers an employee health clinic. Our on-site Advance Practice Provider will see employees and dependents covered on our county insurance plan free of charge. This service does not replace your primary healthcare providers but augments their care.
As a wellness benefit, employees have the option of joining the Stanly County YMCA. The County will pay half of the employee’s membership.
Employee Assistant Program is offered through Atrium Health. Each employee will receive up to six (6) free sessions on a rolling year. Dependent children and/or spouse may also use the sessions.

Retirement

Stanly County Employees will be a member of the N. C. Local Government Employees’ Retirement System. Stanly County is required to withhold six percent (6%) from each paycheck and deposit it into the retirement system. The County also contributes to the plan. You are vested at five years as a contributing member. After one year of contributing membership in the system, a death benefit is available if you die while still in active service or within 180 days of your last day of service.

NC 401(k) (Supplemental Retirement Plan)

Employees can contribute to the Empower 401(k) plan upon hire. If the employee contributes at least one percent (1%), Stanly County will match one percent (1%). Additionally, employees may make additional contributions through the following options: 457 Deferred Compensation Plan and Roth Plan Option.

Longevity

Longevity pay is earned after three (3) years of continuous Local Government retirement benefited service working with Stanly County government.

Longevity Bonus