Senior Office Assistant (HHSA) - Extra Help

County of Napa, CA; California; On-site; USD 25,000 - 33,000; Part time

Job summary

Napa County is seeking an Extra Help Office Assistant to provide clerical and administrative support for Behavioral Health programs. Responsibilities include greeting clients, answering calls, scheduling, and maintaining records; bilingual Spanish is required.

The role emphasizes confidentiality, organization, and strong communication, with opportunities to coordinate with clinical staff and community partners to ensure timely access to services. Extra Help positions have limited benefits.

Qualifications

• Three years of significant, directly related clerical experience.
• Completion of the twelfth grade, supplemented by specialized clerical training.
• Possession of a valid California Driver’s License may be required for certain positions.

Responsibilities

• Greet and assist clients, answer and direct telephone calls, take messages, schedule and coordinate appointments.
• Check clients in for services and provide information about program procedures and available resources.
• Process and organize documents, enter client information in electronic health record systems, maintain accurate records, and communicate with staff and partners.

Skills

Clerical experience

Bilingual Spanish

Customer service

Communication skills

Education

High school diploma

Tools

EHR systems

Job description

Napa County is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage. Located in the heart of California’s preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities. The Napa Valley’s strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities. As an organization, Napa County is dedicated to improving the lives of our citizens and reflecting the best of the community’s values: Respect, Accountability, Dedication, Integrity and Innovation.

Napa County Behavioral Health provides services and support to individuals and families seeking mental health and substance use recovery services. The division is committed to improving community well-being by connecting individuals with appropriate services, resources, and care.

The Extra Help Senior Office Assistant provides clerical, administrative, and operational support to Behavioral Health programs, including Mental Health Access and Substance Use Recovery Services (SURS). Daily responsibilities include greeting and assisting clients, answering and directing telephone calls, taking messages, scheduling, and coordinating appointments, checking clients in for services, and providing information about program procedures and available resources.

Additional responsibilities include processing and organizing documents, entering and verifying client information in electronic health record systems, maintaining accurate records, routing information to appropriate staff, and communicating with clinical staff and community partners to support timely access to services and efficient program operations. The position also assists with calendar management, meeting coordination, and other administrative functions as needed.

The ideal candidate is organized, detail-oriented, professional, and customer-service oriented, with strong communication and interpersonal skills. The ability to maintain confidentiality, manage competing priorities, exercise sound judgment, and work effectively with individuals from diverse backgrounds, including those experiencing challenging circumstances, is essential. This position is bilingual Spanish and requires the ability to speak, read, and write in Spanish.

This recruitment is being conducted to fill one (1) extra help vacancy. Extra Help assignments have limited benefits. Extra help employees are not eligible for promotional opportunities open to regular part-time and full-time employees.

Position Requirements

Experience and Education

Experience: Three years of significant, directly related and progressive general clerical experience.

Education: Equivalent to completion of the twelfth grade, supplemented by specialized clerical training.

License or Certificate*: Certain positions assigned to this class may require possession of a valid California Driver’s License.

*Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position. Loss of the required State licensure may result in termination or reassignment.

Additional Qualifications

Bilingual skills are required for this position. Applicants will be required to take and pass a bilingual Spanish Exam: Level I (Oral) and Level II (Written).

The Recruitment Process

• Application Deadline: By 5:00 PM, PST, November 18, 2026
• Application Screening & Supplemental Question Scoring: Tentatively scheduled for the week of November 23, 2026. Supplemental questions will be scored by subject matter experts. The most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview.
• Oral Panel Interview: Tentatively scheduled for the week December 7, 2026. *Bilingual Skills Exam will be conducted within the recruitment process and may delay the recruitment timeline. The most qualified candidates from the oral panel interview will be placed on the eligibility list and may be considered for current and future vacancies for this position for up to one year.
• Human Resources Department reserves the right to change the recruitment process at any time.

Napa County employees automatically become Disaster Service Workers. This means that Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (Govt Code § 3102).

ADA Accommodation

Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities Act (ADA) should contact Napa County Human Resources at [phone].

Equal Opportunity Employer

Napa County is an Equal Opportunity Employer.