Senior Office Assistant (Aviation - Civil Service)

City of Dallas; Dallas (TX); On-site; USD 31,000 - 34,000; Full time

Job summary

City of Dallas is seeking a senior administrative support professional to assist with researching processes, gathering data and writing reports, and coordinating diverse administrative projects to ensure efficient division operations.

Responsibilities include supporting management, scheduling, and handling communications, while contributing to budget monitoring and maintaining daily activity records. Strong writing and analytical skills are essential in public administration.

Qualifications

• High school diploma or GED required.
• Two years of administrative experience with accounts payable, billing, cash handling, procurement, and report writing.
• An associate degree (or higher) meets education and experience requirements.

Responsibilities

• Provide senior administrative support, researching processes and writing reports.
• Coordinate, arrange, and assist with administrative projects to keep division operations efficient.
• Answer calls, take messages, schedule appointments, and support management.
• Interpret processes and policies with clarity and limited discretion within a program.
• Conduct research, gather materials, prepare reports, and obtain documents on request.
• Maintain daily activity reports and deliver customer service by telephone.
• Participate in the budget process and monitor expenditures within budget.
• Perform other work as needed.

Skills

Grammar & spelling

Public administration knowledge

Payroll procedures

Office machines

Records management

Report writing

Public/customer service

Problem solving

Information analysis

Verbal/written communication

Relationship building

Education

High school diploma or GED

Associate degree acceptable

Tools

Copier

Fax machine

Job description

Dallas is Growing. Grow With Us. Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community.

Job Summary

Provides senior level administrative support such as researching process and procedural issues, gathering data and writing reports, coordinating, making arrangements and assisting with other administrative projects to ensure effective division operations.

Essential Functions

• 1 Provides administrative support typically under relatively general supervision within clearly defined guidelines and on assigned projects to assist management.
• 2 Assist with projects as defined by supervisors, including analyzing findings and making recommendations to provide effective administrative support.
• 3 Performs secretarial and clerical duties to support a manager or group of managers; answers telephone, takes messages, and schedules appointments.
• 4 Provides interpretation of processes, procedures and policies of relatively straight forward nature with limited discretion or impact typically within a specific program or interpreting procedures of departmental personnel.
• 5 Conducts research on assigned subjects, secures materials for use in preparation of reports, composes correspondence and speeches, writes reports, and obtains various documents upon request to assist management.
• 6 Maintains daily report of activities performed and providing customer service through telephone; researches citizen complaints and performs various administrative and clerical duties and support.
• 7 Participates in the budget process and reviews expenditures to ensure expenses remain within budgeted limits.
• 8 Performs any and all other work as needed or assigned.

Knowledge And Skills

• 1 Knowledge of correct grammar, spelling, and punctuation.
• 2 Basic knowledge of public administration.
• 3 Knowledge of the City's payroll, accounting, or purchasing procedures
• 4 Ability to use office machines including, copier, fax machine.
• 5 Ability to maintain records journals and files.
• 6 Ability to write, clear and accurate reports.
• 7 Ability to deal tactfully and courteously with the public and other city employees.
• 8 Ability to handle difficult and unusual situations.
• 9 Ability to analyze information and develop sound conclusions.
• 10 Communicating effectively verbally and in writing.
• 11 Establishing and maintaining strong working relationships.

Education

Minimum Qualifications:

• High school diploma or GED

Experience

Two (2) years of administrative experience involving:

• Accounts payable
• Billing
• Cashiering/reconciliation
• Procurement
• Correspondence
• Report writing and/or;
• Creating/issuing permits

Equivalency

An associate degree (or higher) in any field will meet the education and experience requirements.

Salary Range

$22.32 - $24.56 The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.