Senior Observability SRE – GCP, Kubernetes, Automation

Palo Alto Networks, Inc.; Santa Clara (CA); On-site; USD 133,000 - 215,000; Full time

Job summary

Palo Alto Networks, in Santa Clara, CA, seeks a Senior Staff SRE for the Cortex Observability team to operate and optimize a large-scale GCP observability stack and deliver reliable services. You will drive incident response, automation, and scalable monitoring across our Cortex ecosystem.

You will collaborate with engineering across time zones, continuously improve observability practices, and maintain high availability for critical security platforms.

Qualifications

• 5+ years of DevOps/SRE experience with a passion for technology and a strong motivation for high reliability at the service level.
• High proficiency with Prometheus, Grafana, Open Telemetry and other monitoring tools.
• Clear understanding of incident and alerts management using tools like Pagerduty and Prometheus Alert Manager.
• High proficiency in either Google Cloud Platform or Amazon Web Services.
• High proficiency with Kubernetes and Docker for container orchestration.
• High proficiency in Python programming and Linux Shell commands. Experience with Ansible and Terraform for infrastructure as code.
• Effective communication and interpersonal skills, with the ability to work and coordinate between multiple teams in different timezones.
• Ability to effectively troubleshoot and address emerging and complex problems.
• Ability to operate independently, make decisions, take action, and take responsibility.

Responsibilities

• Cloud Expertise: Utilize your expertise in monitoring cloud platforms, particularly GCP, to optimize our infrastructure, leveraging cloud-native technologies.
• Monitoring Expertise: Improve monitoring processes, alerts, and metrics. Work with development teams to ensure that all of our services have the right monitoring and metrics in place so that we detect problems before our customers do.
• Incident Management: Leverage incident management processes to ensure efficient resolution of system issues and minimal impact on services.
• Automation: Automate complex monitoring and alerting tasks by building tools for cloud operations, such as automated remediation of known issues and auto-scaling.
• Continuously Improve: Stay up-to-date with cutting-edge technologies, evaluate their potential impact on our operations, and implement them when appropriate.
• On-Call: Provide follow-the-sun operational coverage in the production of our Observability infrastructure..
• Collaborate: Work with our Engineering team to influence the operability of the product and ensure the reliability and availability of our services.

Skills

DevOps/SRE Expertise

Observability Tools

Incident and Alerts Management

Cloud Proficiency

Kubernetes and Docker

Scripting and Automation

Communication Skills

Troubleshooting

Independence

Tools

Prometheus

Grafana

OpenTelemetry

Job description

Palo Alto Networks, in Santa Clara, CA, seeks a Senior Staff SRE for the Cortex Observability team to operate and optimize a large-scale GCP observability stack and deliver reliable services. You will drive incident response, automation, and scalable monitoring across our Cortex ecosystem.

You will collaborate with engineering across time zones, continuously improve observability practices, and maintain high availability for critical security platforms.