Senior Observability Engineer — End-to-End NOC

Harbor Freight Tools; Calabasas (CA); On-site; USD 88,000 - 132,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid time off

Paid sick time

Job summary

Harbor Freight Tools is seeking an Observability Engineer to design, implement, and administer tools and pipelines for full-stack visibility across infrastructure, apps, and services. You will own the NOC/TOC operations and drive high-signal alerting for rapid incident response.

You will work with Networking, Cloud, and DevOps teams to build, tune, and scale observability practices, dashboards, and KPIs (SLIs/SLOs). This role requires after-hours work and on-call rotation.

Qualifications

• Experience designing and implementing observability platforms across metrics, logs, traces.
• Own and operate the NOC/TOC function end-to-end, including alerts, triage, escalation, and post-incident review.
• Collaborate with Infrastructure, DevOps/SRE, and Application teams.
• Lead capacity planning and performance trending using historical data.

Responsibilities

• Design, deploy, and maintain observability platforms across metrics, logs, traces, and monitors.
• Own and operate the NOC/TOC end-to-end: alerts, triage, escalation, post-incident reviews.
• Develop dashboards and visualizations for technical and business stakeholders.
• Define and report on SLIs, SLOs, error budgets.
• Mentor staff on observability concepts and instrumentation practices.
• Integrate observability data with automation workflows for auto-remediation.
• After-hours work and on-call rotation may be required.

Job description

Harbor Freight Tools is seeking an Observability Engineer to design, implement, and administer tools and pipelines for full-stack visibility across infrastructure, apps, and services. You will own the NOC/TOC operations and drive high-signal alerting for rapid incident response.

You will work with Networking, Cloud, and DevOps teams to build, tune, and scale observability practices, dashboards, and KPIs (SLIs/SLOs). This role requires after-hours work and on-call rotation.