Senior o9 Implementation Lead

JSR Tech Consulting; Teaneck Township (NJ); On-site; USD 180,000 - 240,000; Full time

Job summary

JSR Tech Consulting seeks a senior o9 Implementation Program Lead to guide a strategic supply chain transformation on the o9 platform. You will act as a key liaison between the client and the o9 delivery team, shaping the roadmap, milestones, and decisions to ensure alignment with business objectives.

You will bring extensive o9 implementation experience, lead governance, and coordinate cross-functional teams across Supply Chain, IT, Data, and Operations.

Qualifications

• 10+ years of experience in complex supply chain transformation, enterprise technology, or planning implementations.

Responsibilities

• Serve as the primary client-side program lead and liaison between internal stakeholders and the o9 Solutions implementation team.
• Represent the client’s interests throughout the implementation and ensure alignment with business objectives, scope, milestones, and outcomes.
• Provide experienced oversight and guidance based on previous o9 implementations and supply chain transformation programs.
• Work with o9 to understand implementation plans, dependencies, deliverables, risks, and client decisions.
• Coordinate client-side activities and ensure readiness for decisions, data, resources, and testing.
• Facilitate communication and decision-making between business stakeholders, technology teams, executive sponsors, and o9.
• Review and challenge o9 recommendations, timelines, and approach when appropriate.
• Identify delivery risks and areas requiring escalation before milestones.
• Maintain visibility into implementation health and provide updates to client leadership.

Skills

o9 implementations

Client-facing leadership

Program management

Supply chain transformation

Tools

ERP systems knowledge

Job description

Our client is seeking a senior level o9 Implementation Program Lead to provide professional services support for a strategic supply chain transformation utilizing the o9 Solutions platform.

You will work on behalf of the client organization, serving as a critical liaison between internal business and technology stakeholders and the o9 delivery team.

The successful candidate will bring significant prior experience with o9 supply chain implementations and will use that experience to help the client effectively navigate the implementation, challenge and validate recommendations, identify risks, coordinate internal activities, and ensure that the organization is positioned for a successful deployment.

You will serve as an experienced client-side implementation leader and trusted advisor, ensuring alignment between the client's business objectives and the implementation being delivered by o9.

Key Responsibilities

• Serve as the primary client-side program lead and liaison between internal stakeholders and the o9 Solutions implementation team.
• Represent the client's interests throughout the implementation and ensure o9's delivery remains aligned with agreed-upon business objectives, scope, milestones, and outcomes.
• Provide experienced oversight and guidance based on previous o9 implementations and supply chain transformation programs.
• Work closely with o9 to understand implementation plans, dependencies, deliverables, risks, assumptions, and required client decisions.
• Translate implementation requirements from o9 into clear actions and expectations for internal business, technology, data, and supply chain teams.
• Coordinate client-side activities and ensure internal stakeholders are prepared to provide the decisions, data, resources, testing, and subject-matter expertise required by the implementation.
• Facilitate communication and decision-making between business stakeholders, technology teams, executive sponsors, and o9.
• Review and challenge o9 recommendations, timelines, solution decisions, and implementation approaches when appropriate.
• Identify potential delivery gaps, risks, dependencies, and areas requiring escalation before they impact program milestones.
• Maintain visibility into overall implementation health and provide concise, objective updates to client leadership.
• Support governance activities including program status, RAID management, decision tracking, milestone reviews, and executive steering discussions.
• Facilitate cross-functional workshops and working sessions involving Supply Chain, Planning, IT, Data, Operations, and other impacted functions.
• Help ensure business requirements and desired outcomes remain connected to solution design decisions throughout the implementation.
• Coordinate readiness for critical phases including design validation, data preparation, integration, testing, UAT, cutover, go-live, and stabilization.
• Help establish clear accountability between activities owned by o9 and activities owned by the client.
• Provide independent perspective and lessons learned from previous o9 implementations to help the organization avoid common implementation pitfalls.
• Support knowledge transfer and help build internal capabilities that will remain after implementation.

Required Experience

• 10+ years of experience supporting complex supply chain transformation, enterprise technology, or planning implementations.
• Significant direct experience with o9 Solutions implementations is required.
• Experience supporting multiple phases or full lifecycle implementations of the o9 platform strongly preferred.
• Demonstrated experience operating in a senior client-facing role such as:
• Client-Side Program Manager
• Supply Chain Transformation Lead
• o9 Engagement Lead
• Program Director
• Strong understanding of supply chain planning concepts and processes such as Demand Planning, Supply Planning, S&OP / IBP, Inventory Optimization, Production Planning, and Scenario Planning.
• Demonstrated ability to manage and provide oversight of software vendors and implementation partners.
• Experience working across business, IT, data, and external consulting teams during large-scale implementations.
• Strong understanding of the complete implementation lifecycle including design, data, integrations, testing, UAT, deployment, cutover, and hypercare.
• Ability to understand both business and technical discussions and translate between stakeholder groups.
• Demonstrated ability to identify delivery risks and challenge implementation partners constructively.

Preferred Experience

• Previous experience working directly for, alongside, or managing engagements with o9 Solutions.
• Experience within Life Sciences, Pharmaceutical, Manufacturing, Consumer Products, or another complex supply chain environment.
• Experience with global or multi-business-unit supply chain transformations.
• Familiarity with enterprise platforms such as Microsoft Dynamics 365, SAP, Oracle, or similar ERP environments.
• Experience with business readiness, organizational change, training, and adoption associated with supply chain transformation.

Ideal Candidate

The ideal candidate is someone who has been through several o9 implementations and understands bothhow o9 works and how clients need to work with o9 to make an implementation successful.

We are looking for someone who can sit across the table from the o9 implementation team as a knowledgeable peer - understanding the platform, methodology, terminology, dependencies, and common implementation challenges well enough to ask the right questions and recognize potential issues early.

This person should have the presence to advise senior client stakeholders while also being willing to work closely with project teams to resolve detailed implementation challenges.

Ultimately, this individual will serve as the client's experienced advocate, translator, coordinator,and trusted advisor throughout the o9 deployment.