Senior O2C Process Design & Improvement Analyst

CAI Cox Automotive Corp Svcs., LLC; Atlanta (GA); Hybrid; USD 81,000 - 122,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Flexible vacation

Job summary

Cox Automotive is seeking a Senior Analyst in Business Process Design & Improvement to lead end-to-end O2C process initiatives. You will partner with stakeholders to optimize billing, cash application, A/R management, and revenue operations, guiding cross-functional teams through design and implementation.

Responsibilities include gathering requirements, mapping processes, and applying AI-enabled insights to drive efficiency and improved customer experiences.

Qualifications

• Minimum Bachelor's degree in related discipline and 4 years of relevant experience; a master's degree and 2+ years of experience; or 8 years of relevant experience in lieu of a degree.
• Experience in business process analysis, process design, continuous improvement, or related business transformation work.
• Experience gathering and documenting requirements, mapping processes, and evaluating alternatives using analytical tools and techniques.
• Experience working within a Center of Excellence environment is a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Lead projects end-to-end, from scoping and planning through execution and delivery.
• Provide thought leadership to cross-functional teams, including resource estimation, milestone planning, facilitation, change management, and status reporting.
• Understand O2C system integrations and upstream and downstream impacts on processes and data.
• Identify best practices and opportunities to optimize people, processes, and technology across CAI's O2C functions.
• Provide process design and improvement support across organizational units and large, integrated processes and functions.
• Partner with stakeholders to identify and prioritize high-impact opportunities across product development, sales, marketing, operations, information systems, finance operations, vendor management, and customer experience.
• Analyze complex, cross-functional business problems; identify root causes, evaluate alternatives, and recommend solutions aligned with business needs.
• Gather, analyze, and document business requirements to support solution design, implementation planning, and project management.

Skills

Analytical thinking

Business acumen

Business Process Management

Customer focus

Project administration & management

Builds partnerships

Collaborates with intent

Communicates with consideration

Develops trust

Drives innovation

Education

Bachelor's degree or higher

Master's degree +2 years experience

8+ years experience in lieu of degree

Tools

Microsoft 365 (Excel, PowerPoint, Word)

Visio (process mapping)

Job description

Cox Automotive is seeking a Senior Analyst in Business Process Design & Improvement to lead end-to-end O2C process initiatives. You will partner with stakeholders to optimize billing, cash application, A/R management, and revenue operations, guiding cross-functional teams through design and implementation.

Responsibilities include gathering requirements, mapping processes, and applying AI-enabled insights to drive efficiency and improved customer experiences.