Senior NOC Training Lead

CACI; Denver (CO); On-site; USD 75,000 - 158,000; Full time

Job summary

CACI is seeking an experienced Network Operations Center (NOC) Trainer to develop and deliver comprehensive training programs for NOC staff. The role focuses on ensuring staff can monitor, maintain, and troubleshoot our network infrastructure effectively.

The ideal candidate has 5+ years in technical training with strong knowledge of network protocols, monitoring tools, and remote training methods. You will create materials, conduct sessions, assess needs, and mentor staff in a dynamic

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of related work experience.
• Proven experience in developing and delivering technical training programs.
• Strong knowledge of network protocols, infrastructure, and troubleshooting techniques.
• Familiarity with network monitoring tools and ticketing systems.
• Excellent communication and presentation skills.
• Ability to explain complex technical concepts clearly.
• Experience with remote training tools and virtual classrooms.
• Strong organizational and time management skills.

Responsibilities

• Develop and maintain training materials and lesson plans for NOC procedures and best practices.
• Conduct classroom and on-the-job training sessions for NOC staff.
• Assess training needs and design curriculum to address skill gaps.
• Stay up-to-date with the latest processes, network technologies, tools, and industry trends.
• Collaborate with NOC managers and team leads to identify areas for improvement in staff performance.
• Create and administer tests to evaluate trainees’ comprehension and skill levels.
• Provide ongoing mentorship and support to NOC staff.
• Develop and implement strategies to measure the effectiveness of training programs.
• Assist in the creation and maintenance of NOC SOPs.

Skills

Technical training

Presentation skills

Remote training tools

Time management

Communication

Curriculum design

Mentorship

Staff development

Adaptability

Education

Bachelor's degree or equivalent

Tools

Network monitoring tools

Ticketing systems

Job description

CACI is seeking an experienced Network Operations Center (NOC) Trainer to develop and deliver comprehensive training programs for NOC staff. The role focuses on ensuring staff can monitor, maintain, and troubleshoot our network infrastructure effectively.

The ideal candidate has 5+ years in technical training with strong knowledge of network protocols, monitoring tools, and remote training methods. You will create materials, conduct sessions, assess needs, and mentor staff in a dynamic