NOC Manager

Ledgent Technology; San Diego (CA); Hybrid; USD 135,000 - 176,000; Full time

Job summary

Ledgent Technology partners with a local employer in San Diego to recruit a NOC Manager. The role focuses on leading an operations team, improving monitoring and service delivery, and driving modernization in a critical environment.

The position requires 7+ years in IT operations and 3+ years of leadership, with strong incident management capabilities and stakeholder communication. Hybrid work post-onsite onboarding, starting with on-site Mondays-Fridays for 90 days.

Qualifications

• 7+ years of IT operations, infrastructure, or NOC experience.
• 3+ years of people leadership in teams.
• Experience leading technical teams in enterprise environments.
• Strong incident management and operational leadership skills.
• Experience developing operational processes, procedures, and standards.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Lead and develop a team of operations professionals.
• Oversee monitoring, incident management, escalation, and service delivery.
• Drive improvements in operational efficiency, visibility, and performance.
• Implement best practices around monitoring, alerting, and service operations.
• Develop metrics, reporting, and operational dashboards.
• Partner with infrastructure, security, and business stakeholders.
• Support capacity planning, operational readiness, and risk mitigation.
• Establish procedures, standards, and documentation for operational excellence.
• Manage vendor relationships and service delivery expectations.
• Identify opportunities for automation and process improvement.

Skills

Leadership

Incident management

Operational leadership

Stakeholder management

Communication

Education

ITIL certification

Job description

Role:

NOC Manager

Location:

San Diego, CA

Work Arrangement:

Hybrid schedule following an initial onsite onboarding period. Candidates should be comfortable working onsite Monday-Friday during their first 90 days, with a hybrid schedule available thereafter.

Compensation:

$135,000-$175,600 base salary

Ledgent Technology has partnered with a local employer on their search for a NOC Manager. This is a leadership opportunity for an operations-focused technology professional who can build high-performing teams, improve operational processes, and drive modernization efforts across a mission-critical environment.

Responsibilities

• Lead and develop a team of operations professionals
• Oversee monitoring, incident management, escalation, and service delivery activities
• Drive improvements in operational efficiency, visibility, and performance
• Implement best practices around monitoring, alerting, and service operations
• Develop metrics, reporting, and operational dashboards
• Partner with infrastructure, security, and business stakeholders
• Support capacity planning, operational readiness, and risk mitigation efforts
• Establish procedures, standards, and documentation for operational excellence
• Manage vendor relationships and service delivery expectations
• Identify opportunities for automation and process improvement

Qualifications

• 7+ years of IT operations, infrastructure, or network operations experience
• 3+ years of people leadership experience
• Experience leading technical teams in complex enterprise environments
• Strong incident management and operational leadership skills
• Experience developing operational processes, procedures, and standards
• Excellent communication and stakeholder management abilities

Preferred Qualifications

• ITIL certification
• Experience with enterprise monitoring and observability platforms
• Infrastructure operations leadership experience
• Service delivery and operational transformation experience

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.