Senior Night-Shift Platform Ops Engineer

Remote; San Francisco (CA); Remote; USD 140,000 - 180,000; Full time

Job summary

CI&T is seeking a Senior Developer – Platform Operations to ensure stability, uptime, and performance of enterprise digital platforms serving North American operations. You will act as the night‑shift technical lead, addressing site issues, troubleshooting frontend and CMS integrations, and owning operational incidents.

You will collaborate with content publishing teams, global squads, and vendors to diagnose problems, manage CI/CD pipelines, and maintain production readiness across

Qualifications

• 5+ years of professional software development experience, with strong React and Next.js expertise.
• Strong troubleshooting, debugging, and root-cause analysis skills.
• Excellent spoken and written English communication, especially for stakeholder updates.

Responsibilities

• Provide hands-on technical support for digital platforms during North American business hours.
• Serve as the primary technical escalation point for content publishing teams and non-technical stakeholders.
• Investigate and resolve website issues that cannot be addressed at the operational content level.
• Monitor platform performance, availability, and overall site stability.
• Troubleshoot production incidents and implement appropriate site-level resolutions.
• Perform root cause analysis and document technical findings and resolutions.
• Ensure timely response and resolution of escalated production tickets per SLAs.
• Support deployment workflows and CI/CD processes.
• Coordinate and guide third-party integrations and vendor communications.
• Maintain clear incident documentation and handovers across regional teams.

Skills

React

Next.js

Contentful

GitHub Actions

Third-Party Integrations

CI/CD

Tools

Contentful

GitHub Actions

REST APIs

Job description

CI&T is seeking a Senior Developer – Platform Operations to ensure stability, uptime, and performance of enterprise digital platforms serving North American operations. You will act as the night‑shift technical lead, addressing site issues, troubleshooting frontend and CMS integrations, and owning operational incidents.

You will collaborate with content publishing teams, global squads, and vendors to diagnose problems, manage CI/CD pipelines, and maintain production readiness across