Senior NICE Systems Engineer – Production Support

Sarian Solutions; Plano (TX); On-site; USD 80,000 - 120,000; Full time

Job description

Responsibilities

• 7+ years of relevant IT experience in NICE v3.1/4.1 systems (mandatory)


• Experience with call and voice recordings systems.


• Awareness of maintenance activities/health checks for NICE systems and NICE perform applications.


• Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used Monitoring / Scheduling tools.


• Experience in incident and problem management and the ability to identify cross functional or technical issues and trouble shooting skills.


• Ability to be flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to development & infrastructure releases.

Additional Information

Looking forward to hear & work with you soon.

Thanks & Regards

Sarian Solutions, Inc.

Work: 732-790-2266 x 201|Fax: [phone]

E: Riyaz(AT)sariansolutions.com | G: riyaz.ross(AT)gmail.com