Senior New Client Implementation Manager

VITRONIC Machine Vision; Rockville (MD); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, Dental, Vision coverage - 90%

Retirement Plan - Simple IRA and Roth

Paid Vacation and Sick Days

Short-Term Disability

Job summary

VITRONIC Machine Vision is seeking a Senior New Client Implementation Manager to lead complex, high-impact client implementations for our traffic safety and transportation solutions. You will bridge strategy and execution, ensuring projects meet objectives, stay on schedule, and comply with budget and quality standards.

You will collaborate with engineering, sales, operations and government stakeholders to deliver scalable transportation technology, manage multiple workstreams, and drive

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• 5+ years leading complex client implementations from initiation to completion.
• Strong project management methodologies, tools, and best practices.
• Proven cross-functional leadership and budgeting experience.
• Exceptional communication and stakeholder management skills.
• Willingness to travel to client locations and corporate office up to 40%.

Responsibilities

• Serve as the primary contact during municipal, transportation, and government program implementations.
• Define and execute implementation roadmaps across multiple workstreams.
• Lead system integration, QA, and client onboarding/migration for transportation solutions.
• Collaborate with project managers, engineers, and support teams to deliver scalable tech solutions.
• Identify, assess, and mitigate risks and compliance considerations throughout the lifecycle.
• Document project standards, reporting, and training for government stakeholders.
• Ensure smooth handoffs from implementation to live production and long-term support.
• Drive customer satisfaction by meeting regulatory requirements and expectations.

Skills

Project management

Stakeholder management

Budgeting

Risk mitigation

Team leadership

Communication

Travel readiness

Education

Bachelor’s degree in Business Administration / PM

Tools

PMP

Lean Six Sigma Green/Black Belt

Job description

VITRONIC Machine Vision is the world's leading innovation driver for industrial image processing. VITRONIC develops specialized products and software for image-based quality inspection, identification, and process optimization.

VITRONIC's forward-looking solutions help shape a safe and sustainable world. The limits of what is feasible are constantly being questioned to achieve the highest quality and productivity for companies in automotive, healthcare, transportation, automation, and logistics. Collaboration with our customers allow them to fully exploit technological capabilities and process efficiencies. Joint success forms the basis of long-term relationships with companies like BMW, Daimler, DHL, UPS, Toll Collect, Fresenius, and Sanofi, as well as public sector clients.

Since its foundation in 1984, VITRONIC has consistently grown, with operations on five continents, over 80 countries, and approximately 1,300 employees. VITRONIC systems are developed and produced at the company headquarters in Wiesbaden, Germany. VITRONIC North America is headquartered in Louisville, KY.

Position Overview

VITRONIC Machine Vision is seeking a Senior New Client Implementation Manager to lead complex, high-impact new client implementation projects within our traffic safety and transportation solutions portfolios. This Implementation Manager acts as a bridge between strategic planning and practical execution, ensuring that all projects meet strategic objectives, remain on schedule, and adhere to budgetary and quality standards. This person collaborates with engineering, sales, operations, and customer stakeholders to translate technical and operational requirements into practical, scalable solutions. The Senior New Client Implementation Manager ensures that the client experiences a seamless transition from the project implementation phase to the live production.

The Senior New Client Implementation Manager will report to the Vice President of Traffic Operations.

Responsibilities

• Serves as the primary point of contact during program implementation for municipalities, Departments of Transportation, and government agencies, providing transparent updates on scope, schedule, risks, and milestones.
• Defines and executes program implementation roadmaps, aligning priorities across engineering, product, client services, operations, and executive leadership.
• Leads multiple concurrent workstreams, including system integration, quality assurance, and client onboarding/migration for transportation and traffic safety enforcement solutions.
• Collaborates cross-functionally with project managers, engineers, architects, developers, QA, operations, and customer support to deliver scalable transportation technology solutions.
• Proactively identifies, assesses, and mitigates risks, dependencies, and compliance considerations throughout the program implementation lifecycle.
• Establishes and enforces project management standards, and reporting to optimize performance, transparency, and accountability.
• Oversees development of project documentation, training programs, and user materials to support successful implementation and adoption by government stakeholders.
• Acts as the central liaison between public sector clients, vendors, and internal teams to ensure clear communication, regulatory alignment, and high client satisfaction.
• Leads change management efforts, evaluating impacts to cost, schedule, and quality, and communicating implications to stakeholders and leadership.
• Ensures successful transition of implemented transportation and traffic safety enforcement systems to operations for long-term support and service continuity.
• Drives customer satisfaction by ensuring deliverables meet regulatory requirements and exceed expectations of public sector clients.
• Conducts post-implementation reviews to capture lessons learned, improve processes, and strengthen future program delivery.
• Champions agile methodologies and continuous improvement to enhance program delivery outcomes.
• Manages resources, budgets, timelines, and risk frameworks across multiple large-scale projects.

Minimum Qualifications

• Bachelor’s degree in Business Administration, Project Management, or related field, or equivalent work experience.
• Over 5 years of proven experience and ability to lead complex new client implementation projects from initiation to completion with measurable success.
• Deep understanding and proven success with project management methodologies, tools, and best practices.
• Strong leadership skills with experience managing cross-functional teams of varying sizes.
• Demonstrated experience in budget management, resource planning, and risk mitigation.
• Exceptional communication, negotiation, and stakeholder management skills.
• Ability to facilitate harmonious business relationships across functions and at all levels.
• Willingness to travel to customer locations and the corporate office as needed (up to 40%).

Preferred Qualifications

• PMP (Project Management Professional) or equivalent certification.
• Lean Six Sigma Green Belt or Black Belt certification.
• Experience with traffic safety, automated photo enforcement, or technology-driven solutions.
• Health, Dental, and Vision coverage - company pays 90%
• Retirement Plan - Simple IRA and Roth IRA with competitive options
• Short-Term Disability
• Paid Vacation and Sick Days

VITRONIC Machine Vision Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.