Senior New Accounts & Regulatory Liaison Specialist

Raymond James Financial, Inc.; Saint Petersburg (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Raymond James Financial, Inc. in Saint Petersburg, FL, is seeking a skilled client operations specialist to support financial advisors and staff. The role focuses on handling complex inquiries, resolving client issues, and coaching junior colleagues to uphold high service standards.

You will manage processes, respond to cases and inquiries, and help ensure accurate documentation and timely responses in a fast-paced financial services environment.

Qualifications

• Strong attention to detail and accuracy in handling client inquiries and data.
• Excellent interpersonal and written/verbal communication abilities.
• Ability to mentor less experienced colleagues and share knowledge.
• Customer service orientation with calm, professional demeanor.
• Skilled at analyzing information to resolve issues and improve processes.

Responsibilities

• Serve as subject matter expert for internal and external clients, including financial advisors and sales assistants.
• Independently address moderately complex issues and determine corrective actions.
• Understand client needs, identify root causes, and implement pragmatic solutions.
• Provide functional support to junior staff and resolve escalations.
• Manage department workflows to ensure timely completion of tasks.
• Process regulatory reports and coordinate with advisors to resolve account issues.
• Contribute to projects, documentation, testing, and policy improvement.
• Review lower-level work for accuracy and maintain proper recordkeeping.
• Support branch operations, answer inquiries by phone, email, or mail, and route complex matters appropriately.
• Develop and maintain knowledge of policies, procedures, and regulatory codes relevant to the work.

Skills

Detail orientation

Interpersonal skills

Communication skills

Mentoring & coaching

Customer service

Problem analysis

Job description

Raymond James Financial, Inc. in Saint Petersburg, FL, is seeking a skilled client operations specialist to support financial advisors and staff. The role focuses on handling complex inquiries, resolving client issues, and coaching junior colleagues to uphold high service standards.

You will manage processes, respond to cases and inquiries, and help ensure accurate documentation and timely responses in a fast-paced financial services environment.