Client Support & Compliance Specialist II

Raymond James Financial, Inc.; Saint Petersburg (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Raymond James Financial, Inc. in Saint Petersburg, FL seeks a customer service professional to review, evaluate, and approve financial transactions, ensuring accuracy and regulatory compliance. You will meet customer needs through effective communication and data management.

The role emphasizes outbound outreach, CRM usage, and adherence to internal policies. Candidates should demonstrate strong interpersonal skills and a commitment to high-quality service.

Qualifications

• Must review, evaluate, and approve financial transactions in line with policy and regulatory requirements.
• Ability to identify, assess, and escalate high-risk transactions when needed.
• Enter and verify data in branch systems and document counter transactions.
• Interviews customers using a standard script to clarify requirements.

Responsibilities

• Make outbound calls to prospective customers to establish contact and build rapport.
• Ensure customer details in the system are accurate and document follow-up actions.
• Handle basic customer inquiries and refer complex matters to colleagues.
• Verify compliance with established standards and regulatory codes in routine inquiries.
• Utilize standard office software for formatting letters, memos, and reports.
• Follow mandatory procedures to maintain quality and conduct codes.

Skills

Communication

Customer service

CRM proficiency

Problem solving

Interpersonal skills

Documentation accuracy

Policy compliance

Relationship building

Job description

Raymond James Financial, Inc. in Saint Petersburg, FL seeks a customer service professional to review, evaluate, and approve financial transactions, ensuring accuracy and regulatory compliance. You will meet customer needs through effective communication and data management.

The role emphasizes outbound outreach, CRM usage, and adherence to internal policies. Candidates should demonstrate strong interpersonal skills and a commitment to high-quality service.