Remote Tier 3 Network Engineer - NOC & Root Cause Analysis

Hamilton Barnes Associates Limited; Washington (District of Columbia); On-site; USD 112,500 - 137,500; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan with employer matching

Flexible work hours

Job summary

A leading network solutions firm in Washington, D.C. is seeking a Network Operations Specialist to provide Tier 3 escalation support and troubleshoot complex network issues. The ideal candidate will have a Bachelor's degree in Computer Science, proven experience in network operations, and strong communication skills. Benefits include health, dental, retirement savings, and flexible work hours. The competitive salary is up to $125,000 plus bonuses.

Qualifications

• Proven experience in network operations with expertise in troubleshooting complex issues.
• Proficiency in network monitoring tools and technologies.
• Strong communication skills to liaise with stakeholders effectively.

Responsibilities

• Provide Tier 3 escalation support to the NOC, resolving network and service issues.
• Investigate network outages and conduct root cause analysis.
• Update network monitoring systems and generate reports.
• Maintain technical support documentation for network systems.
• Manage and monitor all network change activities and communicate with stakeholders.

Skills

Network Operations

Troubleshooting

Communication Skills

Network Monitoring Tools

Education

Bachelor's degree in Computer Science or related field

Job description

A leading network solutions firm in Washington, D.C. is seeking a Network Operations Specialist to provide Tier 3 escalation support and troubleshoot complex network issues. The ideal candidate will have a Bachelor's degree in Computer Science, proven experience in network operations, and strong communication skills. Benefits include health, dental, retirement savings, and flexible work hours. The competitive salary is up to $125,000 plus bonuses.