Senior Network Support Engineer

Motion Recruitment; Paramus (NJ); Hybrid; Full time

Job summary

A leading company is seeking an experienced Technical Service Manager in Paramus, NJ. This role involves managing new product delivery, providing technical solutions, and leading troubleshooting efforts. The ideal candidate has a strong background in telecom QA and IoT.

Qualifications

• 5-8 years in Service Management or Tier 3 Support.
• 3-4 years in QA, troubleshooting, and issue resolution with Wireless RAN, Core Networks, and IoT.

Responsibilities

• Responsible for the sustainment of new programs related to new product delivery.
• Lead troubleshooting efforts to recover from complex network and IT incidents.
• Work closely with business partners as a Subject Matter Expert.

Skills

Troubleshooting

Issue Resolution

Service Management

Technical Solutions

IoT

Education

BS degree in Math, Science, Engineering, Computer Science, Operations

Tools

AT&T technologies

Cisco/Jasper

Job description

Duration: 12 months with yearly renewals

Location: Paramus, NJ (full time onsite for about a month, hybrid at 3x a week after)

Pay: $45-47/hr W2

Our client, one of the largest service providers in the world, is seeking an experienced Technical Service Manager with previous experience in telecom QA, troubleshooting, and issue resolution. The ideal candidate will have prior IoT experience.

Key Responsibilities:

1. Responsible for the sustainment of new programs related to new product delivery, systems architecture, process enhancements, infrastructure, and security.
2. Provide technical solutions for network, connectivity, provisioning, processes, and practices.
3. Assist in coordinating support, evaluation, and partnership with technical vendors, outside consultants, and internal resources.
4. Participate in a 24x7 technical support team.
5. Engage in rotating on-call duties.
6. Lead troubleshooting efforts to recover from complex network and IT incidents.
7. Identify root causes, implement resolutions, workarounds, testing, and vendor/IT fixes or design changes.
8. Work closely with business partners as a Subject Matter Expert to identify business issues, develop strategies, and set technical direction.
9. Assist in project leadership, including developing business cases, defining requirements, and planning.
10. Lead cross-functional teams on specific issues and projects.
11. Manage maintenance and outage communications.
12. Possess deep technical knowledge and expertise in AT&T technologies, especially IoT.

Education:

• BS degree in Math, Science, Engineering, Computer Science, Operations, or equivalent network experience.

Required Experience:

• 5-8 years in Service Management or Tier 3 Support.
• 3-4 years in QA, troubleshooting, and issue resolution with Wireless RAN, Core Networks, and IoT.
• 3-4 years in a customer-facing Service Management role.
• 3-4 years in Telecom/Service Provider environments.
• Experience troubleshooting routers, switches, RAN equipment, and network devices.
• IoT experience is highly desirable.

Desired Experience:

• Previous AT&T experience is preferred but not required.
• Experience with AT&T Cisco/Jasper is also preferred but not required.