Senior Network Specialist

Astreya; United States; On-site; USD 100,000 - 135,000; Full time

Job summary

A leading provider of technology solutions in the United States is seeking a Technical Lead for IoT-based Smart Building Solutions. This role involves acting as the primary technical liaison, ensuring system reliability, compliance, and performance. The successful candidate will collaborate with management and local teams, provide diagnostics for Azure IoT systems, and handle compliance validation. Strong communication and stakeholder engagement abilities are crucial, as well as advanced knowledge of network protocols and cloud-native architectures. Full-time position with potential for travel throughout the USA, Canada, and Latam.

Qualifications

• Advanced knowledge of Azure IoT Hub, IoT Edge, and cloud-native architectures.
• Strong understanding of network protocols, firewall configurations, and connectivity.

Responsibilities

• Act as the regional technical point of contact, bridging global standards with local execution.
• Partner with the Regional IoT Manager to ensure operational excellence and alignment with business objectives.
• Provide expert-level diagnostics for Azure IoT Hub, IoT Edge, telemetry platforms, and integrated applications.

Skills

Strong communication

Stakeholder engagement

Ability to translate technical insights into business value

Tools

ServiceNow

ICM

Telemetry platforms

Job description

Base pay range

$100,000.00/yr - $135,000.00/yr

Travel throughout the USA, also Canada and Latam

Role Overview

Serves as the primary technical liaison for IoT‑based Smart Building Solutions within a defined region. This role ensures system reliability, compliance, and performance while aligning with approved global standards. The position works under the strategic guidance of the Global Building Technology Services – Global Management Team and partners closely with the Regional IoT Manager to deliver seamless technical operations and governance. The Technical Lead also provides constructive feedback when deviations from standards occur, fostering collaboration and continuous improvement.

Key Responsibilities

• Act as the regional technical point of contact, bridging global standards with local execution.
• Partner with the Regional IoT Manager to ensure operational excellence and alignment with business objectives.
• Provide expert‑level diagnostics for Azure IoT Hub, IoT Edge, telemetry platforms, and integrated applications.

Onsite Investigations

• Information gathering to support planning and documentation.
• Troubleshooting and root cause analysis.
• Site planning for new deployments or upgrades.

Governance Standards

• Ensure all technical operations comply with approved global standards and Microsoft best practices.
• Collaborate with the Global Management Team to address deviations constructively, promoting positive engagement and alignment.

Compliance Validation

• Validate that all IoT solutions within the region meet compliance requirements, including Microsoft Data Privacy and regional regulatory standards.
• Serve as a subject matter expert for approved IoT solutions and ensure all compliance obligations are followed.
• Validate IoT architectures for secure integration with enterprise systems, including identity management and SSO.
• Support edge connectivity strategies for efficient IoT operations.

Lifecycle & Operations

• Preventative maintenance of IoT systems and devices.
• Lifecycle planning to ensure timely refresh and upgrades.
• Decommissioning of IoT assets in coordination with regional and global teams.
• Manage ServiceNow/ICM tickets and elevate as needed.
• Coordinate with project teams to ensure smooth onboarding and retirement of IoT devices.

Knowledge Management

Create and maintain knowledge base articles and technical documentation specific to the region. Ensure documentation reflects accurate configurations, troubleshooting steps, and best practices. Work closely with regional managers, project teams, and global SMEs for seamless IoT solution delivery. Contribute to global knowledge bases and mentor regional technical teams.

Technical Expertise

• Advanced knowledge of Azure IoT Hub, IoT Edge, and cloud‑native architectures.
• Strong understanding of network protocols, firewall configurations, and connectivity.

Tools & Platforms

• ServiceNow
• ICM
• Telemetry platforms

Soft Skills

• Strong communication
• Stakeholder engagement
• Ability to translate technical insights into business value

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Information Technology

Industries

Information Services