Senior Network Operations Engineer - Remote (2nd Shift)

Dexian; McLean (VA); On-site; USD 110,000 - 150,000; Full time

Job summary

Dexian seeks a Senior Network Operations Engineer to support a large-scale global Cisco network, focusing on real-time monitoring, incident triage, and coordination with internal teams and vendors. This hands-on role emphasizes rapid problem resolution, secure and reliable connectivity, and clear incident documentation.

Initial training on first shift, then transition to 2:00 PM–11:00 PM ET with possible weekend coverage; remote work offered for a 12+ month contract.

Qualifications

• Hands-on experience in Network Operations or a Network Operations Center.
• Strong Cisco networking knowledge.
• CCNA certification.
• Hands-on SecureCRT experience.
• Experience supporting enterprise networks in a 24/7 monitoring environment.
• Experience troubleshooting physical-layer, connectivity, and network-layer issues.
• Strong incident triage, escalation, ticket management, and documentation skills.
• Experience coordinating with internal engineering teams and multiple external vendors.
• Ability to prioritize and manage multiple incidents in a fast-paced environment.
• Strong written and verbal communication skills.
• Security-first approach to network operations.
• Ability to work the required second-shift schedule and regular weekends.

Responsibilities

• Monitor enterprise network infrastructure, connectivity, performance, system events, and alerts in real time.
• Support mission-critical customer applications and connections between data centers and network hubs.
• Identify and triage physical-layer and network-layer incidents.
• Prioritize incidents based on severity, customer impact, and response requirements.
• Open, update, document, and manage incident tickets through resolution.
• Participate in rapid-response calls for major outages and service-impacting events.
• Coordinate troubleshooting and recovery activities with customers, network engineers, internal teams, and global vendors.
• Manage vendor escalations and follow up until incidents are fully resolved.
• Create and implement approved network changes.
• Use SecureCRT to access network devices and support troubleshooting activities.
• Use SolarWinds for network monitoring and Riverbed for packet tracing and analysis.
• Maintain accurate incident timelines, troubleshooting notes, escalation details, and resolution documentation.
• Apply security, automation, and observability principles to daily network operations.
• Support continuous improvement of network monitoring and operational processes.

Skills

NOC experience

Cisco networking

CCNA

SecureCRT

24/7 monitoring

Troubleshooting

Incident management

Vendor coordination

Communication skills

Security-first

Education

CCNA certification

Tools

SolarWinds

Riverbed

Ansible

SecureCRT

Job description

Dexian seeks a Senior Network Operations Engineer to support a large-scale global Cisco network, focusing on real-time monitoring, incident triage, and coordination with internal teams and vendors. This hands-on role emphasizes rapid problem resolution, secure and reliable connectivity, and clear incident documentation.

Initial training on first shift, then transition to 2:00 PM–11:00 PM ET with possible weekend coverage; remote work offered for a 12+ month contract.