Senior Network Observability Engineer: Real-Time Telemetry

St Jude Children's Research Hospital; Memphis (TN); On-site; USD 95,000 - 170,000; Full time

Job summary

St Jude Children's Research Hospital in Memphis is seeking a Senior Network Observability Engineer to own visibility into network health, performance, and availability across a large, multi-site environment.

You will design observability pipelines, build dashboards, and lead root cause analysis to prevent outages affecting patients, staff, or research systems. A strong background in SNMP, NetFlow, and telemetry is required, with CCNP preferred.

Qualifications

• Four years of IT experience in infrastructure operations and engineering environments.
• Experience in infrastructure design, systems analysis, and security management.
• Some experience with commercial models around infrastructure capacity procurement.
• Experience in customer service and vendor management.
• Experience in business stakeholder engagement and management.
• Hands-on experience with at least one observability tool such as StatSeeker, ThousandEyes, SolarWinds, or similar.
• Familiarity with SNMP, NetFlow/IPFIX, streaming telemetry, and syslog architectures.

Responsibilities

• Design and maintain observability pipelines across StatSeeker, ThousandEyes, Cisco Catalyst Center, and NDFC.
• Build dashboards and alerting that surface SLA breaches, capacity trends, and anomalies across the network.
• Correlate telemetry across the network stack into a single operational picture.
• Integrate monitoring data into ServiceNow for auto-ticketing and queue visibility.
• Route and process telemetry events using Azure Event Grid to support real-time alerting and downstream integrations.
• Develop synthetic monitoring and active testing for key network paths and services.
• Lead root cause analysis on major incidents using historical telemetry and trend data.
• Establish baselines and thresholds for network performance across sites and platforms.
• Document observability standards and mentor the team on interpreting and acting on data.

Skills

IT infrastructure experience

Vendor management

Stakeholder engagement

Customer service

Root cause analysis

Education

Bachelor's degree in Computer Science, Engineering, Business or related field

Master's degree preferred

Tools

StatSeeker

ThousandEyes

SolarWinds

LogicMonitor

ServiceNow

Job description

St Jude Children's Research Hospital in Memphis is seeking a Senior Network Observability Engineer to own visibility into network health, performance, and availability across a large, multi-site environment.

You will design observability pipelines, build dashboards, and lead root cause analysis to prevent outages affecting patients, staff, or research systems. A strong background in SNMP, NetFlow, and telemetry is required, with CCNP preferred.