Senior Network Observability Engineer - Proactive Telemetry

St. Jude Children's Research Hospital, Inc.

Memphis (TN)

On-site

USD 95,000 - 170,000

Full time

8 days ago

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Job summary

St. Jude Children's Research Hospital, Inc.

in Memphis seeks a Senior Network Observability Engineer to own visibility into network health, performance, and availability, turning telemetry into actionable insight before issues hit patients and staff. You will design and maintain observability pipelines across StatSeeker, ThousandEyes, Cisco Catalyst Center, and NDFC; build dashboards and alerts surfacing SLA breaches and capacity trends; and lead root cause analysis with historical data.

Qualifications

Bachelor's degree in Computer Science, Engineering, Business or related field required.
Four (4) years of IT experience with infrastructure operations and engineering environments.
Experience in infrastructure design, systems analysis, and security management.
Familiarity with healthcare or other high-availability environments preferred.

Responsibilities

Design and maintain observability pipelines across StatSeeker, ThousandEyes, Cisco Catalyst Center, and NDFC.
Build dashboards and alerting that surface SLA breaches, capacity trends, and anomalies across the network.
Correlate telemetry across the network stack (Catalyst, Nexus, F5, ISE, BlueCat) into a single operational picture.
Integrate monitoring data into ServiceNow for auto-ticketing and queue visibility.
Route and process telemetry events using Azure Event Grid to support real-time alerting and downstream integrations.
Develop synthetic monitoring and active testing for key network paths and services.
Lead root cause analysis on major incidents using historical telemetry and trend data.
Establish baselines and thresholds for network performance across sites and platforms.
Document observability standards and mentor the team on interpreting and acting on data.