Senior Network Field Technician

Jobtailor; Tempe (AZ); On-site; USD 90,000 - 140,000; Full time

Job summary

Jobtailor is seeking a skilled Network Engineer to lead the installation, configuration, and maintenance of enterprise network infrastructure. You will diagnose and resolve complex issues on-site and remotely, while supporting customers and internal teams.

The role requires hands-on experience with Layer 2/3 networks and strong troubleshooting. You will mentor field technicians and participate in upgrades and preventative maintenance. This position is based in Tempe, AZ.

Qualifications

• Bachelor's degree or equivalent with 3+ years in the field
• Minimum 6 years installing, integrating, troubleshooting, and maintaining enterprise network systems
• Certifications preferred (e.g., CCNA/CCNP, CompTIA Network+/Security+)

Responsibilities

• Lead and perform installation, configuration, integration, repair, upgrade, and maintenance of enterprise network infrastructure.
• Serve as escalation point for complex or unresolved network issues.
• Perform advanced on-site diagnostics and troubleshooting of connectivity, hardware, power, and configuration issues.
• Provide direct onsite and remote technical support to customers and internal stakeholders.
• Lead and participate in scheduled upgrades, emergency response, and preventative maintenance activities.
• Mentor, train, and provide technical guidance to Field Technicians.

Skills

Layer 2/3 networking

TCP/IP

DHCP

DNS

SNMP

Wi‑Fi

Ticket management

Education

Bachelor's degree

CCNA/CCNP or CompTIA Network+/Security+ certifications

Job description

• Lead and perform the installation, configuration, integration, repair, upgrade, and maintenance of enterprise network infrastructure.
• Serve as the point of escalation for complex or unresolved network issues.
• Perform advanced on-site diagnostics and troubleshooting of connectivity, hardware, power, and configuration issues.
• Provide direct onsite and remote technical support to customers and internal stakeholders.
• Lead and participate in scheduled upgrades, emergency response, and preventative maintenance activities.
• Mentor, train, and provide technical guidance to Field Technicians.

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field;
• Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Relevant professional certifications preferred (e.g., CCNA/CCNP, CompTIA Network+/Security+, or equivalent vendor certifications).
• Minimum of 6 years of experience installing, integrating, troubleshooting, and maintaining enterprise network systems.
• Proficiency with ticket management.
• Strong working knowledge of Layer 2/Layer 3 networking, TCP/IP, DHCP, DNS, SNMP, and Wi‑Fi architectures.
• Physical ability to unpack, set up, lift, and move network equipment (typically up to 55 lbs or more as required).

Core Competencies

Demonstrates expertise in the installation, configuration, and maintenance of enterprise network infrastructure, with a strong focus on troubleshooting and technical support. Capable of mentoring and guiding field technicians while managing complex network issues effectively.