Senior Network Field Technician

Arizona State University; Phoenix, Northern (AZ, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Arizona State University seeks a Senior Network Field Technician to lead installation, integration, maintenance, and troubleshooting of wired, wireless, and security network infrastructure across multiple sites in the Phoenix area.

You will serve as a technical escalation point, mentor junior staff, and participate in 24x7 on-call rotations while ensuring reliable, secure enterprise networks for university facilities.

Qualifications

• Minimum 6 years of experience installing and maintaining enterprise network systems.
• Proven expertise with Arista and Cisco network infrastructure.
• Ability to read drawings and coordinate with facilities and vendors.
• Strong problem-solving and customer-focused communication.

Responsibilities

• Lead and perform installation, configuration, integration, repair, upgrade, and maintenance of enterprise network infrastructure.
• Provide on-site and remote technical support to customers and internal stakeholders.
• Lead upgrades, emergency response, and preventive maintenance in 24x7 rotations.
• Mentor junior technicians; coordinate with operations, customers, and engineering teams.
• Maintain network diagrams, cabling records, service tickets, time logs, and configuration details.
• Ensure safety compliance with OSHA when working with power and mounted equipment.

Skills

Arista networking

Cisco IOS/CLI

Juniper

Ubiquiti

Network troubleshooting

On-site and remote support

Mentoring technicians

Project coordination

Reading construction drawings

Safety compliance (OSHA)

Tools

Arista network devices

Cisco

Juniper

Ubiquiti

ServiceNow (ticketing)

VPN and firewall troubleshooting

Job description

For more information on .* Lead and perform the installation, configuration, integration, repair, upgrade, and maintenance of enterprise network infrastructure, including:+ Copper and fiber cabling+ Network switches, routers, and firewalls+ Wireless access points and controllers+ UPS systems and environmental or security devices* Serve as the point of escalation for complex or unresolved network issues involving cable, hardware, software, wireless, telephony, and related technologies.* Perform advanced on-site diagnostics and troubleshooting of connectivity, hardware, power, and configuration issues.* Provide direct onsite and remote technical support to customers and internal stakeholders, maintaining high quality service and customer satisfaction.* Lead and participate in scheduled upgrades, emergency response, and preventative maintenance activities, including participation in a 24x7 on-call or shift-based rotation.* Coordinate closely with customers, operations, and engineering teams to validate alarms, plan maintenance windows, restore services, and implement scalable network and security solutions.* Maintain accurate and thorough documentation, including network diagrams, cabling records, service tickets, time logs, and configuration details using ticketing and SNOW.* Ensure strict compliance with safety, operational, and organizational standards (e.g., OSHA) when working with power, ladders, lifts, confined spaces, or mounted equipment.* Act as a technical lead on complex projects, assisting with task coordination, work prioritization, and execution.* Mentor, train, and provide technical guidance to Field Technicians; contribute to knowledge sharing and continuous improvement initiatives.* We are seeking a highly experienced, customer-focused Senior Network Field Technician to lead the installation, integration, maintenance, and troubleshooting of wired, wireless, and security network infrastructure across multiple sites. This senior-level role serves as a technical escalation point for complex issues, provides leadership on advanced projects, and mentors junior technicians while ensuring reliable, secure, and high-performing enterprise network environments.* Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance.* Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.* Collaborate across teams and actively participate in ET/ASU events and programs.* This position is not eligible for sponsorship.* Relevant professional certifications preferred (e.g., CCNA/CCNP, CompTIA Network+/Security+, or equivalent vendor certifications).* Proficiency with ticket management.* Senior-level technical judgment with strong problem-solving skills and attention to detail.* Customer-focused communicator able to interact effectively with technical and non-technical stakeholders.* Professional appearance and demeanor.* Self-motivated leader capable of working independently or guiding others as part of a team.* Commitment to continuous learning and staying current with evolving network and security technologies.* Minimum of 6 years of experience installing, integrating, troubleshooting, and maintaining enterprise network systems.* Proven expertise serving as a point of escalation for complex networking issues.* Proficiency with Arista network devices and basic-to-advanced CLI configuration.* Valid driver's license with a clean driving record.* Physical ability to unpack, set up, lift, and move network equipment (typically up to 55 lbs or more as required).* Provides basic personal tools; advanced test equipment is supplied as needed.* Ability to read construction drawings, create or redline low-voltage plans, and coordinate with facilities and vendors.* Strong working knowledge of Layer 2/Layer 3 networking, TCP/IP, DHCP, DNS, SNMP, and Wi-Fi architectures.* Experience with Arista, Juniper, Ubiquiti, Cisco or similar enterprise networking platforms.* Experience supporting security infrastructure such as firewalls, VPNs, CCTV, and access control systems.* Proficiency with Microsoft Office and standard business productivity tools.* Experience with wireless technologies, telephony, cloud-based management tools, and network test equipment.* Experience with fiber and copper cabling, including termination and testing (Fluke/OTDR).* Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance.* Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.* Collaborate across teams and actively participate in ET/ASU events and programs.* Combination of office and field-based work, including extended computer use and onsite physical tasks such as standing, bending, lifting, and working with cable or mounted equipment.* Work hours may include rotating shifts, nights, weekends, or on-call coverage in a 24x7 operational environment.* *Occupy office locations in remote locations when need arises. Office locations can be Downtown Phoenix, Mayo, Tempe, Polytechnic, West Valley.** Requires the ability to manage shifting priorities, work under pressure, and maintain regular and predictable attendance.* Valid driver's license with a clean driving record.* Frequent lifting and moving of network equipment (typically up to 55 lbs or more as required).**Special Instructions:** In your cover letter: Describe your hands on experience with Arista and Cisco network infrastructure, and your experience with structured/ category cabling and network technician operations.Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.****World-class, low cost education.****Current ASU employees and Contingent Workers should to search for and apply to jobs using the Jobs Hub. Submitting your application using this portal may result in longer recruitment times.If you are not a current ASU employee, please create an external candidate account using a personal (non-ASU) email address and continue your application through this site. For step-by-step instructions, refer to theIf you are a student (worker and non-worker) interested in applying for student jobs, please to search for and apply to jobs using the Jobs Hub and click on Find Student Jobs in the lefthand menu.If you are a student (non-worker) interested in applying for staff jobs, please create an external candidate account using a personal (non-ASU) email address and continue applying through this site.Recognized by U.S. News & World Report as the country's most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.