Senior Network Engineer (Fully Remote)

Netrix Global; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Netrix Global is seeking a Tier 3 network engineer to act as the escalation point for complex outages, leading advanced troubleshooting across routing, switching, firewalls, SD-WAN, and VPNs. You will design and optimize scalable LAN, WAN, data-center, and cloud-connected solutions while driving service-improvement plans for managed-network clients.

The role requires expert problem-solving, clear communication of technical impact to customers, and the ability to translate findings into

Qualifications

• Must demonstrate advanced troubleshooting across complex network outages.
• Proven ability to perform root-cause analysis and translate findings.
• Strong communication to convey technical impact to customers and stakeholders.

Responsibilities

• Act as Tier 3 escalation for complex outages, leading advanced troubleshooting and root-cause analysis across routing, switching, firewalls, SD-WAN, and VPNs.
• Design, implement, and optimize scalable LAN/WAN/data-center/network solutions including advanced routing and switching technologies.
• Own recurring service reviews for managed-network clients, driving service-improvement plans and translating technical findings into clear customer impact.

Skills

Advanced troubleshooting

Root-cause analysis

Customer-focused communication

Tools

Routing hardware

Firewalls

SD-WAN

VPNs

Job description

• Act as a Tier 3 escalation point for complex network outages, leading advanced troubleshooting and root-cause analysis across routing, switching, firewalls, SD-WAN, and VPNs.
• Design, implement, and optimize scalable LAN, WAN, data-center, and cloud-connected network solutions, including advanced routing and switching technologies.
• Own recurring service reviews for managed-network clients, driving service-improvement plans and translating technical findings into clear customer impact.