Senior Network and Unfied Communications Manager

Vaco; Plainsboro Township (NJ); On-site; USD 150,000 - 190,000; Full time

Job summary

Vaco by Highspring seeks a Senior Network & Unified Communications Manager to lead 24/7 network and UC operations across enterprise environments in Plainsboro, NJ. You will drive incident response, service restoration, and performance monitoring, partnering with engineering, vendors, and customers.

Ideal candidates have 10+ years in network/UC, 4+ years leading teams, Cisco UC and contact center experience, and certifications such as CCNP or ITIL.

Qualifications

• 10+ years of experience in network, unified communications, or IT operations.
• 4+ years leading technical operations teams.
• Strong knowledge of networking, Cisco communications platforms, and contact center technologies.

Responsibilities

• Oversee network, voice, collaboration, and contact center operations.
• Lead major incidents, escalations, and service restoration.
• Monitor service performance, SLAs, and operational metrics.
• Coordinate with technical teams, vendors, and customers.
• Improve processes, documentation, and incident prevention.
• Mentor engineers and manage team performance.

Skills

Networking

Leadership

Incident Management

Cisco UC

Communication

Education

Bachelor's degree in IT or related field

Tools

CCNP

ITIL

Job description

Senior Network & Unified Communications Manager

Overview

Lead 24/7 network and communications operations, ensuring reliable service delivery, effective incident management, and strong customer support across enterprise environments.

Key Responsibilities

• Oversee network, voice, collaboration, and contact center operations.
• Lead major incidents, escalations, and service restoration.
• Monitor service performance, SLAs, and operational metrics.
• Coordinate with technical teams, vendors, and customers.
• Improve processes, documentation, and incident prevention.
• Mentor engineers and manage team performance.

Requirements

• 10+ years of experience in network, unified communications, or IT operations.
• 4+ years leading technical operations teams.
• Strong knowledge of networking, Cisco communications platforms, and contact center technologies.
• Experience with incident management, monitoring tools, and service-level reporting.
• Strong leadership, communication, and troubleshooting skills.
• Relevant certifications such as CCNP or ITIL are preferred.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here ( https://www.highspring.com/ai-use-notices/ ). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual's skill sets, experience and training;

licensure and certification requirements;

office location and other geographic considerations; and

other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).