Senior NA Production & Reliability Leader

State Street; Quincy (MA); On-site; USD 225,000 - 338,000; Full time

Benefits offered by this job

401K with company match

Medical, dental, vision insurance

Paid time off and disability cover

Employee assistance program

Job summary

State Street is seeking a Head of North America Production Management to lead technology service resilience, platform stability and production management strategy across the Americas. The role interfaces with senior business leaders, regulators, clients, risk partners and audit stakeholders to ensure high-availability and controlled service outcomes.

The position provides regional leadership for Production Management, collaborating with global teams to drive automation, observability and risk

Qualifications

• Significant senior leadership experience in enterprise-scale Production Management, Application Support, SRE, ITSM or technology operations.
• Proven experience leading multi-regional or regional technology operations within a highly regulated financial services environment.
• Extensive experience engaging with regulators, clients, executive stakeholders, risk partners and audit teams.
• Proven ability to lead large-scale operating model transformation, modernisation, automation and cultural change.

Responsibilities

• Define and own the North America Production Management strategy and operating model, aligned to the global technology strategy.
• Act as the senior regional accountable for production service outcomes across the Americas, including availability and performance.
• Provide strategic directions for application support, production operations, SRE and IT service management across the region.
• Lead resilience and reliability initiatives for mission-critical platforms across North America.

Skills

Senior leadership

Regulatory engagement

Risk management

Cross-functional leadership

Technology operations

Education

Bachelor’s degree in technology, engineering, business

Job description

State Street is seeking a Head of North America Production Management to lead technology service resilience, platform stability and production management strategy across the Americas. The role interfaces with senior business leaders, regulators, clients, risk partners and audit stakeholders to ensure high-availability and controlled service outcomes.

The position provides regional leadership for Production Management, collaborating with global teams to drive automation, observability and risk