Senior Multifamily Loan Closings Operations Lead

Testing Site - JPMC; Plano (TX); Presencial; USD 120.000 - 190.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. in Plano, TX is seeking a Commercial Loan Closing Operations Manager to lead a high-performing team responsible for closing multifamily agency loans. The role partners with sales, credit, and underwriting to ensure accurate, timely closings and delivery while maintaining strict governance and quality standards.

You will drive process improvements, mentor staff, and manage complex transactions, all within a client-centric framework that supports growth and risk controls.

Formación

• Ten years of commercial lending operations leadership and people management.
• Direct expertise with Fannie Mae DUS or Freddie Mac Optigo and related regulatory requirements.
• Bachelor’s degree in finance, business management, or related discipline.
• Excellent written and verbal communication with ability to influence at all levels.
• Proven cross-functional collaboration, conflict resolution, and escalation skills.
• Strong analytical and problem-solving skills with sound judgment in fast-paced settings.
• Ability to work independently, prioritize competing demands, and adapt to changing business needs.
• Strong interpersonal and relationship-building skills across internal and external stakeholders.

Responsabilidades

• Lead, coach, and develop a team of loan closers, setting clear goals and fostering a high-performance culture
• Manage the originations pipeline, ensuring accurate rate locks, timely closings, funding, and loan deliveries aligned with agency guidelines and firm standards
• Personally execute a select portfolio of complex transactions to maintain subject-matter expertise and influence best practices
• Champion a client-first experience across the closing lifecycle, proactively addressing issues and escalating as needed to drive resolution
• Strengthen cross-functional partnerships with sales, credit, underwriting, servicing, legal counsel, title companies, and agencies to align on strategy and priorities
• Drive strategic process improvements by evaluating policies, procedures, and controls to implement efficient, scalable closing practices
• Create and maintain a robust control environment, partnering with key control stakeholders through effective governance and communication routines
• Conduct ongoing performance management, engagement activities, and development planning to grow team capability and accountability
• Adapt to shifting priorities in a fast-paced environment, making sound, independent decisions to keep transactions on track

Conocimientos

Lending operations leadership

Stakeholder influence

Cross-functional collaboration

Analytical problem-solving

Independent decision-making

Communication skills

People management

Educación

Bachelor’s degree in finance, business management

Herramientas

Fannie Mae DUS

Data analytics tools

Descripción del empleo

JPMorgan Chase & Co. in Plano, TX is seeking a Commercial Loan Closing Operations Manager to lead a high-performing team responsible for closing multifamily agency loans. The role partners with sales, credit, and underwriting to ensure accurate, timely closings and delivery while maintaining strict governance and quality standards.

You will drive process improvements, mentor staff, and manage complex transactions, all within a client-centric framework that supports growth and risk controls.