Senior Multi-Line Claims Specialist — Hybrid

CCMSI; Scottsdale (AZ); Hybrid; USD 70,000 - 83,000; Full time

Job summary

CCMSI in Scottsdale, AZ is hiring a Multi-Line Claim Specialist (BI) to investigate, evaluate, and adjust general liability and bodily injury claims for a national client account. You will manage a moderately to highly complex caseload with sound judgment and strong analytical skills.

The role requires excellent communication, negotiation abilities, and adherence to CCMSI claim standards, with potential for advanced training and future supervisory opportunities. Hybrid schedule after training.

Qualifications

• Excellent oral and written communication skills.
• 5+ years of Multi-Line (Bodily Injury) experience.
• Initiative to set and achieve performance goals.
• Good analytic and negotiation skills.
• Ability to cope with job pressures in a constantly changing environment.

Responsibilities

• Investigate, evaluate and adjust multi-line claims in accordance with established claim handling standards and laws.
• Establish reserves and/or provide reserve recommendations within established reserve authority levels.
• Review, approve or provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated multi-line claims. Negotiate any disputed bills or invoices for resolution.
• Authorize and make payments of multi-line claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Negotiate settlements in accordance with Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
• Assist in the selection, referral and supervision of designated multi-line claim files sent to outside vendors.
• Review and maintain personal diary on claim system.
• Assess and monitor subrogation claims for resolution.
• Compute disability rates in accordance with state laws.
• Effective and timely coordination of communication with clients, claimants and other appropriate parties throughout the multi-line claim adjustment process.
• Provide notices of qualifying claims to excess/reinsurance carriers.
• Compliance with Corporate Claim Handling Standards and special client handling instructions as established.

Skills

Communication skills

Oral communication

Written communication

Negotiation

Analytical skills

Education

Bachelor's Degree

Job description

CCMSI in Scottsdale, AZ is hiring a Multi-Line Claim Specialist (BI) to investigate, evaluate, and adjust general liability and bodily injury claims for a national client account. You will manage a moderately to highly complex caseload with sound judgment and strong analytical skills.

The role requires excellent communication, negotiation abilities, and adherence to CCMSI claim standards, with potential for advanced training and future supervisory opportunities. Hybrid schedule after training.