Senior MSP Technical Lead - Cloud & Automation

MSP Hire, Inc.; United States; On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Relocation assistance

Full-time

Job summary

Hansen Gress in Alaska seeks an MSP Technical Lead (L3), the top individual contributor across Help Desk, Projects, and Centralized Services. You will own complex escalations and ensure service excellence in client environments.

You’ll build processes, document work, train teammates, and raise the technical bar. This hands-on leadership position offers growth toward roles like Onboarding Manager and Help Desk Manager as the company expands.

Qualifications

• Deep, hands-on expertise in Microsoft 365/O365 administration, including Exchange Online, Teams, SharePoint, Intune, and Entra ID.

Responsibilities

• Take ownership of complex, high-priority escalations across Help Desk, Projects, and Centralized Services.
• Resolve advanced issues involving Windows Server environments and enterprise security configurations.
• Configure, maintain, and support virtualization platforms including Hyper-V.

Skills

Microsoft 365 admin

Hyper-V

LAN/WAN networking

Firewalls & VPN

Azure Virtual Desktop

PowerShell/CMD scripting

AI tooling proficiency

Tools

Hyper-V

Azure

PowerShell

Job description

Hansen Gress in Alaska seeks an MSP Technical Lead (L3), the top individual contributor across Help Desk, Projects, and Centralized Services. You will own complex escalations and ensure service excellence in client environments.

You’ll build processes, document work, train teammates, and raise the technical bar. This hands-on leadership position offers growth toward roles like Onboarding Manager and Help Desk Manager as the company expands.