Senior MSP Systems Engineer & Team Lead

IDR, Inc.; Duluth (GA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

Career growth

Job summary

IDR, Inc. in Duluth, GA is seeking an MSP Technical Support Team Lead to guide a managed services team responsible for complex IT infrastructures.

You will escalate, design and support Windows Server and Microsoft 365 environments, mentor Tier 1 and 2 engineers, and lead critical infrastructure projects and migrations. You will work directly with clients, participate in on-call rotations, and collaborate on Azure/Entra ID administration, networking, and security initiatives.

Qualifications

• 5+ years in an MSP environment.
• Tieri 3 or lead-level engineering experience.
• Strong knowledge of Windows Server, AD, M365 and Azure.

Responsibilities

• Serve as the highest-level technical escalation for complex infrastructure issues.
• Design, implement, and support Windows Server and Microsoft 365 environments.
• Provide technical direction and mentorship to Tier 1 and Tier 2 engineers.
• Lead infrastructure projects and migrations.
• Work with clients and participate in on-call rotations to ensure system stability.
• Support Azure and Entra ID administration, network engineering, and security efforts.

Skills

MSP leadership

Windows Server

Active Directory

Microsoft 365

Azure

Networking

On-call experience

Mentoring

Job description

IDR, Inc. in Duluth, GA is seeking an MSP Technical Support Team Lead to guide a managed services team responsible for complex IT infrastructures.

You will escalate, design and support Windows Server and Microsoft 365 environments, mentor Tier 1 and 2 engineers, and lead critical infrastructure projects and migrations. You will work directly with clients, participate in on-call rotations, and collaborate on Azure/Entra ID administration, networking, and security initiatives.