Senior MSP IT Infrastructure Lead (Remote)

Jobgether; Oregon; Hybrid; USD 105,000 - 115,000; Full time

Benefits offered by this job

Remote work within the United States

Health insurance

401(k)

Paid time off

Dental and vision insurance

Employee discounts

Wellness resources

Training and development opportunities

Senior technical leadership and mentор

Job summary

Jobgether is seeking a Senior IT Project Engineer to lead the design, implementation, and optimization of IT infrastructure across networking, cloud platforms, virtualization, and Microsoft environments. You will mentor junior staff and collaborate with project managers and architects to deliver high-quality technical projects.

This fully remote role within the United States requires the ability to independently resolve complex challenges, excellent client relationships, and participation in an

Qualifications

• 7+ years of professional IT experience.
• Experience with MSP or IT services provider; experience supporting law firms is a plus.
• Advanced expertise in configuring and managing network infrastructure including firewalls, switches, wireless access points and VPN technologies.
• Experience with Hyper-V, VMware ESX/vCenter, virtual desktops and storage appliances.
• Microsoft technologies: Entra ID, Intune, M365, Azure, SharePoint, Teams and on-premises OS.
• Experience with legal tech platforms such as iManage and NetDocuments is a plus.

Responsibilities

• Serve as a technical leader shaping design and implementation of client solutions.
• Mentor and train junior engineers, promoting best practices.
• Identify and deliver infrastructure upgrades to improve security, stability, and productivity.
• Conduct network discovery and onboard new managed services clients.
• Configure and maintain physical/virtual infrastructure and Microsoft tech.
• Assess requirements, risks, and regulatory considerations for compliant solutions.
• Collaborate with PMs, architects, and engineers on complex initiatives.
• Troubleshoot advanced client issues and minimize escalations.
• Maintain client documentation as environments evolve.
• Deliver exceptional customer service and technical expertise during projects.
• Track hours, billable utilization, and customer satisfaction metrics.
• Maintain a high 85% billable target and 90% CSAT on projects.
• Document work in ticketing system and follow service procedures.
• Follow security protocols and push for operational improvements.
• Stay current with technologies and pursue relevant certifications.
• Participate in on-call rotation and travel as needed.

Skills

IT infrastructure

Networking

Microsoft environments

MSP experience

PowerShell

Cybersecurity

Desktop virtualization

NIST / SOC2

Education

Bachelor's degree in IT

Tools

Autotask PSA

Datto RMM

Datto BCDR

BrightGauge

Hudu

Job description

Jobgether is seeking a Senior IT Project Engineer to lead the design, implementation, and optimization of IT infrastructure across networking, cloud platforms, virtualization, and Microsoft environments. You will mentor junior staff and collaborate with project managers and architects to deliver high-quality technical projects.

This fully remote role within the United States requires the ability to independently resolve complex challenges, excellent client relationships, and participation in an