Senior Move Coordinator: Client-Focused Relocation Lead

WellRive; Glen Allen (VA); On-site; USD 25,000 - 30,000; Part time

Job summary

Corporate Relocation International LLC in the United States is seeking a Move Manager to coordinate end-to-end client relocations, working closely with clients and the management team to ensure a seamless experience. The role requires compassion, strong organizational skills, the ability to multitask, and excellent communication.

You will travel to client residences, measure floorplans, and assist with packing and logistics.

Qualifications

• Compassionate and client-centered approach.
• Ability to complete physical work on a regular basis and carry out occasional long days with the goal of completing a job (no heavy lifting).
• Perform basic math for estimating and billing.
• Excellent customer service and client relations skills.
• Strong organizational and time management skills. Excel at multi-tasking.
• Strong critical thinking skills.
• Ability to maintain a sense of calm in a demanding environment.
• Good collaborator and team player.
• Effective communication and follow-up, both verbal and written.

Responsibilities

• Coordination of all aspects of the client’s move.
• Timely response to client's initial request.
• Travel to and from clients’ residences and all subsequent appointments related to the client's move.
• Measure, assess and layout floorplans for the new living environment.
• Willing to pack & unpack clients’ possessions safely & efficiently according to our tradecraft (hang pictures, make beds, stock cabinets).
• Direct/assist loading, unloading & disposal of materials.
• Work well with a variety of moving companies and their team members.
• Gain strong knowledge of community resources to provide clients with solutions to accommodate their unique needs (e.g., estate sale planners, charitable donation sites, disposal companies, etc.).
• Lead, supervise and guide team members throughout the move.
• Basic knowledge of computers, Portal navigation and data entry skills.
• Delegate necessary tasks to ensure the efficiency of team members.
• Strive for excellent client experiences on every job.
• Problem-solve on the spot (e.g., movers are late, client health concerns arise while job is in progress, etc.).
• Schedule all necessary services to successfully complete client moves.
• Supervise multiple people and services (movers, disposal companies) simultaneously.
• Timely completion of all required paperwork and documentation to client and office.
• Clear and concise communication with the client, family, community, team members, vendors, and other involved parties.
• Upon completion of the job, follow up with the client to ensure client satisfaction with the services performed.

Skills

Compassionate

Client focus

Customer service

Organizational skills

Time management

Multi-tasking

Critical thinking

Calm under pressure

Team player

Communication

Job description

Corporate Relocation International LLC in the United States is seeking a Move Manager to coordinate end-to-end client relocations, working closely with clients and the management team to ensure a seamless experience. The role requires compassion, strong organizational skills, the ability to multitask, and excellent communication.

You will travel to client residences, measure floorplans, and assist with packing and logistics.