Senior Move Coordinator & Client Experience Lead

WellRive; Sunfish Lake (MN); Presencial; USD 17.000 - 28.000; A tiempo parcial

Descripción de la vacante

Corporate Relocation International LLC in Minnesota is seeking a part-time Move Manager (MM) to coordinate all aspects of clients' moves. You will travel to residences, measure and layout floorplans, and assist with packing, loading, and unloading. Strong customer service, organization, and communication are essential, with leadership responsibilities for team members.

Valid driver’s license is required; hours vary daily/weekly. Equal opportunity employer that values diversity and inclusion.

Formación

• Compassionate and client-centered approach.
• Excellent customer service and client relations skills.
• Strong organizational and time management skills; excels at multi-tasking.
• Strong critical thinking and problem-solving abilities.
• Ability to maintain calm in demanding environments.
• Good collaboration and teamwork.
• Effective verbal and written communication.

Responsabilidades

• Coordination of all aspects of the client’s move.
• Timely response to client's initial request.
• Travel to and from clients’ residences and all subsequent appointments related to the client's move.
• Measure, assess and layout floorplans for the new living environment.
• Willing to pack & unpack clients’ possessions safely & efficiently according to our tradecraft (hang pictures, make beds, stock cabinets).
• Direct/assist loading, unloading & disposal of materials.
• Work well with a variety of moving companies and their team members.
• Gain strong knowledge of community resources to provide clients with solutions to accommodate their unique needs (e.g., estate sale planners, charitable donation sites, disposal companies, etc.).
• Lead, supervise and guide team members throughout the move.
• Basic knowledge of computers, Portal navigation and data entry skills.
• Delegate necessary tasks to ensure the efficiency of team members.
• Strive for excellent client experiences on every job.
• Problem-solve on the spot (e.g., movers are late, client health concerns arise while job is in progress, etc.).
• Schedule all necessary services to successfully complete client moves.
• Supervise multiple people and services (movers, disposal companies) simultaneously.
• Timely completion of all required paperwork and documentation to client and office.
• Clear and concise communication with the client, family, community, team members, vendors, and other involved parties.
• Upon completion of the job, follow up with the client to ensure client satisfaction with the services performed.

Conocimientos

Compassionate approach

Client-centered

Customer service

Organization

Time management

Multi-tasking

Critical thinking

Calm under pressure

Team player

Communication

Descripción del empleo

Corporate Relocation International LLC in Minnesota is seeking a part-time Move Manager (MM) to coordinate all aspects of clients' moves. You will travel to residences, measure and layout floorplans, and assist with packing, loading, and unloading. Strong customer service, organization, and communication are essential, with leadership responsibilities for team members.

Valid driver’s license is required; hours vary daily/weekly. Equal opportunity employer that values diversity and inclusion.