Senior Mortgage Servicing & Compliance Leader

Sturgis Bank; Sturgis (MI); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Sturgis Bank is seeking a Mortgage Servicing Manager to lead residential servicing operations, including post-closing, loan boarding, quality control, and document management. You will ensure regulatory and investor compliance while driving operational excellence and exceptional service throughout the life of the loan.

You will supervise Post-Closing Specialists, Loan Setup, Escrow, and Quality Control staff, and collaborate with Lending, Compliance, Accounting, IT, Secondary Market, and Loan

Qualifikationen

• Strong knowledge of mortgage servicing, closing, post-closing, loan boarding, regulatory compliance, and investor requirements.
• Excellent leadership, organizational, communication, and problem-solving skills.
• Bachelor's degree in business, finance, or related area; or 5+ years mortgage servicing or mortgage operations experience.
• 2-5 years leadership experience; community banking experience preferred.

Aufgaben

• Oversee mortgage closing, post-closing, loan boarding, and servicing functions.
• Ensure loans are funded, boarded, maintained, and serviced in compliance with policy and investor requirements.
• Resolve complex servicing issues and support exceptional customer service.
• Ensure compliance with mortgage regulations and internal policies; support audits and quality control.
• Monitor production, quality, turnaround times, and departmental performance.
• Coordinate work assignments across Lending, Compliance, Accounting, IT, Secondary Market, and Loan Administration.

Kenntnisse

Mortgage servicing knowledge

Leadership

Regulatory compliance

Ausbildung

Bachelor's degree in business, finance, or related area

NMLS

Jobbeschreibung

Sturgis Bank is seeking a Mortgage Servicing Manager to lead residential servicing operations, including post-closing, loan boarding, quality control, and document management. You will ensure regulatory and investor compliance while driving operational excellence and exceptional service throughout the life of the loan.

You will supervise Post-Closing Specialists, Loan Setup, Escrow, and Quality Control staff, and collaborate with Lending, Compliance, Accounting, IT, Secondary Market, and Loan