Senior Mortgage Processing Leader

Citi; O’Fallon (MO); On-site; USD 66,000 - 100,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, accident, and disability保险

Wellness programs

Paid time off packages

Job summary

Citi is seeking a Loan Processing Manager to lead a medium-sized team in the Missouri area. The role requires deep knowledge of Fulfillment functions, credit policy, collateral, and compliance to protect Citi and clients while driving risk controls.

The manager will guide daily operations, review loans for credit conditions, and ensure timely, high-quality service. Strong leadership and mortgage industry experience are essential for success.

Qualifications

• 5-8 years of relevant experience.
• Mortgage industry experience including investor guidelines and industry knowledge to ensure strong file quality & understanding of Citi policy while managing an evolving pipeline.
• Strong sense of urgency with an ability to work in a team environment.
• Ability to work across business lines taking a big picture approach and providing proactive support, partnership and recommendations to build relationships, improve operational efficiencies and minimize risk across the business.
• Advanced computer skills and leadership ability are required.
• Excellent planning, organizational, problem-solving, analytical, presentation, listening and communication skills.

Responsibilities

• Direct responsibility for a team of loan processing specialists who will perform overall client relationship management including reviewing the loan to ensure credit conditions are met and assisting clients through the balance of the process.
• Guides the team to meet production goals while ensuring the level of expected service, quality and integrity of the loans are maintained.
• Takes ownership of MCAs, CAPS and Action Plans for Processing area and frequently presenting progress, challenges and performance results of the team to peers and leaders.
• Influence decisions through advice, counsel, and facilitating services to others or through joint accountability for volume, quality and timeliness of end results.
• Assists processors with complex transactions by providing experience, knowledge and resources to guide through correct steps and approvals.

Skills

Leadership

Communication

Problem solving

Analytical skills

Organization

Presentation skills

Team collaboration

Education

Bachelor's degree

Job description

Citi is seeking a Loan Processing Manager to lead a medium-sized team in the Missouri area. The role requires deep knowledge of Fulfillment functions, credit policy, collateral, and compliance to protect Citi and clients while driving risk controls.

The manager will guide daily operations, review loans for credit conditions, and ensure timely, high-quality service. Strong leadership and mortgage industry experience are essential for success.