Loan Processing Leader - Operations & Compliance

Citibank (Switzerland) AG; Northern (KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Citibank (Switzerland) AG is seeking a Loan Processing Manager in Ofallon, MO to lead a medium-sized team responsible for end-to-end mortgage processing, ensuring compliance with policy and delivering a positive client experience.

The role requires 5-8 years in the mortgage industry, strong leadership, and the ability to drive operational efficiency across lines. A bachelor's degree or equivalent experience is expected, with a hybrid work arrangement available.

Qualifications

• 5-8 years of relevant mortgage industry experience.
• Strong leadership and people-management skills.
• Ability to partner across business lines and drive operational efficiency.
• Excellent planning, analytical and communication skills.

Responsibilities

• Direct responsibility for a team of loan processing specialists and oversee client relationship management.
• Guide the team to meet production goals with high service quality and loan integrity.
• Own MCA, CAPS and Action Plans; present progress and performance to peers and leaders.
• Coach and counsel staff; manage attendance, overtime, performance, and development plans.
• Identify process improvements; partner with site management on training and operational excellence initiatives.

Skills

Mortgage industry experience

Team leadership

Cross-functional collaboration

Regulatory compliance

Process improvement

Education

Bachelor’s degree or equivalent

Job description

Citibank (Switzerland) AG is seeking a Loan Processing Manager in Ofallon, MO to lead a medium-sized team responsible for end-to-end mortgage processing, ensuring compliance with policy and delivering a positive client experience.

The role requires 5-8 years in the mortgage industry, strong leadership, and the ability to drive operational efficiency across lines. A bachelor's degree or equivalent experience is expected, with a hybrid work arrangement available.